Provides technical support to motorcycle dealers across the United States and Canada. Diagnoses mechanical, electrical, and electronic issues; supports warranty cases; develops repair guidance and service communications; documents technical cases; identifies quality trends; performs root cause analysis; and escalates resolutions to global engineering. The role also supports dealer training, product launches, and the establishment of Norton’s U.S. technical support processes.

Develop and manage West Coast Norton dealership relationships, drive retail sales and dealer profitability, monitor performance and market trends, create territory plans, support dealer onboarding and training, maintain brand standards, and provide forecasts and reporting. The role involves extensive field travel, dealer events, product launches, customer activations, and collaboration with dealership leadership to improve sales and customer experience.

Configure and administer SAP master data and business processes for Norton’s North American dealer and business network. Responsibilities include maintaining customer, dealer, vendor, material, pricing, and business partner data; supporting entity onboarding; ensuring compliance and data governance; conducting audits; managing access controls; assisting with testing and enhancements; documenting processes; resolving configuration issues; and coordinating with internal teams and SAP partners.