Analyze and document Lead-to-Cash and Quote-to-Cash workflows, identify automation opportunities, and design integrations across CRM, CPQ, billing, ERP, and contract systems. Translate requirements into functional specifications, process diagrams, user stories, and acceptance criteria. Collaborate with revenue, finance, legal, sales operations, and automation engineering teams. Support backlog planning, UAT, governance, audit validation, and data integrity across revenue systems.

Leads enterprise Revenue and Sales automation strategy, architecture, delivery, governance, and operational excellence. Owns automation across lead-to-cash and quote-to-cash workflows, integrating CRM, CPQ, billing, ERP, finance, and compliance systems. Establishes resilient, auditable, observable automation standards using n8n and Workato, while building and managing automation engineering and business systems teams. Partners with executive stakeholders to improve revenue accuracy, scalability, predictability, and production stability.

Supports and enhances the organization’s SharePoint Online intranet and Microsoft 365 digital workplace. Responsibilities include SharePoint administration, content management, user support, troubleshooting, governance, permissions reviews, quality assurance, training, documentation, stakeholder engagement, and adoption initiatives. The specialist also supports migrations, identifies usability improvements, and stays current with Power Platform and AI-enabled Microsoft technologies.