Top Tech Jobs & Startup Jobs in NYC, NY

Design user experiences for AI-powered government service products, including user research, flows, wireframes, polished interfaces, reusable components, design systems, prototyping, motion design, and usability testing. Collaborate closely with engineers to implement and refine experiences using analytics and user feedback. The role requires strong visual and interaction design skills, comfort with ambiguity, and the ability to create scalable solutions for complex software products.

Build and maintain full-stack features across a government technology platform, including core infrastructure and AI-powered constituent engagement tools. Collaborate with customers, product teams, and nontechnical stakeholders to shape product direction, incorporate user feedback, and deliver enterprise or consumer software in a fast-paced startup environment.

Own renewals, retention, and account expansion for government SaaS customers. Build strategic account plans, lead QBRs, manage executive relationships, drive product adoption and value realization, identify upsell opportunities, forecast revenue in Salesforce, and coordinate renewals and expansions with Sales, Legal, Finance, Product, and Technical Project Managers.

Lead multiple SaaS implementations for government customers from kickoff through go-live and adoption. Responsibilities include project planning, discovery, workflow configuration, AI agent tuning, integrations, field mapping, testing, training, documentation, risk management, and cross-functional coordination with Sales, Customer Success, Product, and Engineering.