Top Tech Jobs & Startup Jobs in NYC, NY

Lead strategy, roadmap, and execution for FlockSafety.com. Own information architecture, navigation, and audience journeys. Set website governance with growth, guide CRO and SEO, manage Webflow infrastructure and external developers, ensure performance, accessibility, and QA, and manage direct reports to optimize conversion and user experience.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Lead a CX Design practice to create end-to-end, cross-channel support journeys and service blueprints. Manage and coach a team, oversee AI-enabled support, knowledge governance, and delivery of transformation programs (platform migrations, telephony, Salesforce, AI deployments) from scope through hypercare. Establish repeatable methods, ownership, quality standards, and measurable cross-functional influence.

Lead strategic sourcing, RFPs, and contract negotiations across SaaS, services, and hardware. Manage high-volume vendor workflows and renewals in Coupa and Omnea. Review and redline vendor agreements with Legal and InfoSec. Build procurement analytics and executive dashboards from spend data. Partner cross-functionally to create sourcing playbooks and drive process improvements.

Lead legal research and legislative tracking on public safety technology regulation; draft and review communications for customers, officials, and stakeholders; analyze emerging privacy and public safety laws; develop policy positions and collaborate cross-functionally with Legal, External Affairs, and Communications to ensure compliance and mitigate business risk.

Own the cloud video product roadmap for onboarding, live viewing, playback, management, and search. Lead platform strategy and third-party integrations, partner with Engineering/Design/Go-to-Market/Customer Success, run customer discovery, and establish metrics to evaluate video performance and engagement.

Lead end-to-end product strategy and execution for an integrated portfolio of hardware, firmware, and cloud software. Manage and mentor product managers, align roadmaps with engineering and platform architecture, prioritize features from market and customer insights, and represent the product externally to customers and partners. Drive technical tradeoffs and ensure cohesive delivery across multi-layered product lines.

Lead product strategy and architecture for the Contract-to-Ledger financial ecosystem, automating Order-to-Cash, Record-to-Report, and Hire-to-Pay lifecycles. Partner with Finance and execs to translate accounting policy into system logic, enforce pre-close validation gates, manage PMs and implementation partners, and build forecasting pipelines and change-control for audit readiness.

Lead the end-to-end integration and platform strategy for public safety systems, owning API ecosystems, data modeling and governance, automated ingestion pipelines, and investigative search/mapping experiences. Coordinate cross-functional teams to build scalable, auditable integrations across CAD, RMS, LPR, video, mapping, and third-party systems.

Lead and build Flock's multi-platform social media strategy and daily channel operations across LinkedIn, X, Instagram, and YouTube. Define brand voice, run content calendars and real-time engagement, partner cross-functionally on campaigns and launches, establish analytics dashboards and KPIs, manage crisis communication, and scale a social media team to amplify product storytelling and audience growth.