Top Tech Jobs & Startup Jobs in NYC, NY

Lead the vision, strategy, and execution of Housecall Pro’s core platform portfolio, including identity, APIs, data, search, infrastructure, developer experience, and AI capabilities. Manage and develop Product Managers, establish success metrics, guide platform adoption, and partner with Engineering, Design, Security, Data, and company leadership to prioritize investments and deliver reliable shared capabilities.

Leads the enterprise product management function, defining product vision, strategy, roadmap, and portfolio performance for franchise, private equity roll-up, and multi-location customers. Oversees product execution, team leadership, customer and market insight integration, cross-functional alignment, budgeting, resource planning, KPIs, risk management, and executive communication. Partners closely with enterprise sales, engineering, design, marketing, and customer success to drive innovation, adoption, differentiation, growth, and profitability across the enterprise product portfolio.

Enroll prospective home service professionals in Business Coaching by identifying business challenges, demonstrating tailored coaching solutions, conducting program walkthroughs, addressing objections, and using consultative outreach across multiple channels. The role emphasizes customer growth, strong communication, problem-solving, collaboration, continuous learning, and effective use of AI tools.

Engage prospective home-service professionals, identify business challenges, and use consultative selling to enroll them in business coaching programs. Deliver program walkthroughs, explain tailored solutions, address objections, conduct multi-channel outreach, and provide excellent customer service. Collaborate with internal teams, learn continuously, improve processes, and help customers leverage coaching to scale their businesses.

Own product discovery and operations for strategic enterprise partners. Lead requirements gathering, product demonstrations, gap analyses, API integration planning, prototypes, partner escalations, and feature delivery tracking. Translate operational needs and usage data into actionable requirements for Product and Engineering teams. Collaborate with Legal, Business Development, and Product on agreements, prioritization, and solution design while optimizing workflows and escalation processes.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead, coach, and develop a SaaS sales team to meet KPIs (Enrollment, Attended Demos, ASP, Churn, MRR). Drive sales strategy, performance management, training, client relationships, and team culture to achieve revenue targets.

Lead product management initiatives focusing on customer acquisition, onboarding, and retention. Drive product-led growth strategy and manage a team of growth product managers.

Lead and develop an inside sales team focused on activity, conversion, and retention. Drive sales strategy, coaching, training, performance metrics, client relationships, and revenue growth (MRR, ASP, churn).

As Senior Director of Sales, guide the sales division by developing strategies, managing teams, fostering partnerships, and driving revenue growth while aligning with organizational goals.