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The Account Manager ensures client satisfaction through effective relationship management, driving client success plans, reporting, and issue resolution in the healthcare sector.

Prepare, validate, and maintain member data lists in Snowflake for email, SMS, and print; build automated data quality checks; manage suppression and PHI-related compliance; document transformations; partner with Marketing Operations and centralized Data to resolve issues and support audits and ad-hoc reporting.

Provide clinical expertise and enablement for Plan Operations and Implementation teams during client onboarding. Advise clients on drug spend, utilization, formulary compliance, and clinical programs; communicate formulary changes; create clinical marketing materials; analyze benefit designs and communicate reporting needs; act as clinical liaison to internal teams and recommend cost-saving clinical programs.

The Lead, Account Management focuses on customer success, managing a team to ensure client satisfaction and effective relationships, solving issues and supporting growth. Responsibilities include coaching team members, achieving performance metrics, and maintaining strong client relations.

The Manager, Strategic Partnerships will develop and maintain relationships in the Health Plan and TPA sectors, driving growth and collaboration cross-functionally while managing partner engagement and responses to RFPs.

Manage an assigned book of business to drive post-sale success and retention. Support account management with reporting, escalation research, implementation support, and stakeholder engagement. Build trusting client relationships, identify risks to satisfaction, coordinate internal teams to resolve issues, and carry smaller accounts to develop account management skills.

Provide financial and data analysis for Account Management by translating pharmacy claims and rebate data into strategic insights, ensuring report integrity, supporting client meetings/QBRs, and improving reporting tools to mitigate spend and attrition.

The Director of Project Management will oversee the PMO function, implementing governance frameworks and driving decision-making processes for complex projects in the company.

The Account Coordinator supports client satisfaction post-sale by managing relationships, troubleshooting issues, and collaborating with teams to ensure client success in pharmacy benefit management.

As a Senior Software Engineer at SmithRx, you will design, develop, and maintain back-end architecture for our product suite using various programming languages, collaborate with stakeholders, ensure high-quality software, and mentor junior team members.