Provide application support, troubleshoot software and technical issues, and contribute to Java development, SQL troubleshooting, testing, and bug fixes. Deliver L1/L2 support for workplace hardware, operating systems, connectivity, and user access. Manage onboarding, offboarding, accounts, permissions, equipment inventory, system administration, documentation, and technical procedures for the New York office.

Lead and develop a high-performing sales team, drive new customer acquisition and account growth, build scalable sales processes, manage performance through KPIs and reporting, and coach consultative selling, prospecting, negotiation, and closing. The role also involves hiring talent, improving sales execution, and supporting Lalamove’s growth among small, medium-sized, and larger business customers in New York.