Top Tech Jobs & Startup Jobs in NYC, NY

Manages the American Express Travel Insurance product portfolio, including P&L ownership, revenue growth, product strategy, customer insights, engagement, NPS, complaints, and product enhancements. Partners with internal teams and external insurers to improve customer experience, claims, and servicing. Leads strategic and operational deliverables, project workstreams, issue remediation, and voice-of-customer and competitor listening programs.

Supports operational risk and control governance for U.S. Consumer Services. Responsibilities include managing internal and external exams, tracking remediation and deliverables, maintaining governance data and reporting, analyzing control-to-risk linkages, implementing operational risk frameworks, developing procedures, monitoring regulatory changes, and communicating governance standards across business units.

Lead product vision, strategy, and roadmaps for the American Express Developer Portal and developer experience. Own developer journeys spanning discovery, onboarding, testing, integration, and usage; use analytics and customer research to prioritize improvements and measure outcomes. Partner with Engineering, Architecture, Design, Analytics, Security, and stakeholders on APIs, identity, authentication, platform capabilities, and AI-enabled experiences. Drive scalable self-service, documentation, lifecycle management, and emerging AI-agent capabilities across a complex enterprise environment.

Manages first-line regulatory compliance advisory for U.S. commercial card and payments businesses. Translates regulations into business controls and processes, monitors compliance risks, supports RCSAs, regulatory exams, issue remediation, and change management, and partners with business, Compliance, Legal, Risk, and Audit stakeholders. Focus areas include consumer protection, disclosures, billing, customer treatment, data usage, and applicable payments and lending regulations.

Leads the Travel & Lifestyle Services email marketing strategy and execution, including customer segmentation, creative development, journey optimization, partner communications, campaign reporting, budget analysis, testing, and operational controls. Collaborates with agencies and cross-functional teams to increase card member engagement, travel bookings, and partner program performance.

Build and deploy generative AI, agentic systems, and intelligent automation solutions for enterprise business opportunities. Partner with business, product, engineering, risk, and platform teams to discover use cases, validate measurable value, scale prototypes into production, and establish reusable AI capabilities. Responsibilities include software development, workflow integration, evaluation, monitoring, security, responsible AI governance, stakeholder influence, and mentoring. The role requires hands-on engineering, systems thinking, structured AI-assisted development, and occasional travel for workshops or delivery milestones.

Leads a multidisciplinary Design Strategy team responsible for discovery, service design, systems thinking, rapid prototyping, future-state experience concepts, and executive narratives. Partners with Product, Technology, Research, Brand, and business leaders to frame complex problems, shape customer-centered strategies, guide investment decisions, and mobilize teams for execution. Develops design talent and elevates design as a strategic organizational capability.

Designs, optimizes, and operates scalable production inference services for enterprise AI and machine learning. Integrates LLMs and intelligent services, develops MLOps pipelines, optimizes latency and throughput, and ensures reliability, observability, security, governance, and compliance. Partners with platform, infrastructure, security, evaluation, product, and application teams while mentoring junior engineers.

Designs and manages paper, email, SMS, and mobile push communication builds on an in-house platform. Leads requirements gathering, supports test-data preparation, validates data and variable inputs, develops business objects and derived properties, and partners with communication developers and technical data teams during build and unit testing. The role also identifies risks, improves authoring processes, supports training, and communicates documentation and issues to business stakeholders.

Design, develop, test, and maintain scalable software applications, data pipelines, integrations, analytics, dashboards, and reporting solutions for a technology platform health program. Analyze portfolio performance, automate workflows, improve data quality, and support executive decision-making. The role includes front-end development, DevOps, testing, code reviews, performance tuning, and collaboration with Technology, Product, Finance, and Portfolio Management teams.