Top Tech Jobs & Startup Jobs in NYC, NY

Lead consumer-facing product development for member experiences across onboarding, account management, payments, and rewards. Quickly discover customer pain points, prototype solutions (AI-assisted), run experiments, and ship mobile-first features that scale across partners while measuring impact.

Own product direction for Customer Operations Engineering: build internal tools, automations, and AI-powered support experiences (CRM, IVR, Zendesk integrations). Drive roadmap, measure customer outcomes, partner with engineering, design, compliance, and brand teams, and use analytics and experimentation to iterate quickly.

The Staff Software Engineer will lead backend system development, provide mentorship, establish coding standards, and drive performance optimization while collaborating across teams to align technical strategies with business goals.

Lead Imprint's risk product strategy across onboarding, underwriting, loan assignment, and collections. Define credit decisioning architecture, prioritize risk product roadmap, partner with data science and engineering, enable partner-specific launches, and build measurement, experimentation, and feedback loops. Drive cross-functional alignment, translate risk signals into product features, and self-serve on data analysis to optimize portfolio economics and customer experience.

Lead vision, roadmap, and governance for Imprints design system. Partner with design, engineering, and product teams to build scalable, accessible components, evolve tooling toward AI-consumable foundations, mentor a small team, and contribute hands-on to architecture, documentation, and execution.

Own and maintain the corporate financial model and recurring reporting cadence. Provide strategic finance analysis, forecasting, variance diagnosis, ROI and P&L support, and board-ready materials. Partner cross-functionally (Commercial, Risk, Growth, Accounting, Treasury, Data) to drive decisions, automate processes, and surface actionable insights from BI data.

Own technical accounting for high-risk areas (loan accounting, CECL, revenue recognition, IPO readiness). Build technical accounting policy manual, controls, reconciliations traceable to source data, and scalable GAAP-compliant ledger/tagging frameworks. Lead and develop accounting team, partner with data/engineering, manage close operations, and drive audit readiness and financial statement comparability.

Lead analytical projects end-to-end to inform product, marketing, and commercial strategy. Build segmentation and predictive models (churn, LTV, propensity), design and analyze experiments, apply causal inference, and build AI/agentic workflows to operationalize decisions. Communicate findings to leadership and partners, collaborate cross-functionally, and contribute to team practices through code reviews and knowledge sharing.

Design, build, and own backend financial systems end-to-end including transaction authorization, ledger accounting, credit decisioning, rewards engines, and payments. Develop APIs, ensure data consistency across distributed systems, optimize relational schemas and queries, operate cloud deployments and CI/CD, participate in on-call rotations and incident response, and contribute to shared platform services and developer tooling.

The Senior Manager of CX Enablement will lead quality assurance, training, and knowledge management in customer experience, driving efficiency through AI integration and cross-functional collaboration.