Own a mixed SMB and mid-market book, manage onboarding through renewal, drive adoption and retention, collaborate with sales on pilots and expansions, build reports and analyze account data using Excel/Sheets and Metabase, and advocate for customers to improve processes and product outcomes.

Embed with new customers to learn workflows, uncover friction, and launch high-impact solutions. Lead early adoption and onboarding, collaborate with sales/product/engineering to close deals, and create reusable playbooks and processes to scale adoption rapidly.

Drive new enterprise sales into large healthcare providers and digital health groups. Develop and execute strategic sales plans, engage C-suite and IT stakeholders, manage long sales cycles, negotiate contracts, close complex deals, and maintain pipeline/forecasting in Salesforce. Collaborate with product, marketing, and customer success to ensure successful implementations.