Top Tech Jobs & Startup Jobs in NYC, NY

Own and scale the customer entry-to-purchase lifecycle: design acquisition journeys, build and optimize welcome/abandon/lead conversion automations, implement personalization and gamification, partner cross-functionally, steward list health and deliverability, and run A/B and multivariate testing to improve conversion and engagement metrics.

Manage customer onboarding relationships, configure the platform, set up integrations, train users, escalate technical issues, use AI tools to improve efficiency, and drive adoption for long-term customer success.

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Provide employee relations support for Retail North America: advise leaders, conduct investigations, manage performance and disciplinary processes, analyze trends, conduct exit interviews, ensure compliance with employment laws, produce reports, and support HR initiatives and special projects.

Serve as an embedded, forward-deployed lawyer for DoW customers, translating legal workflows into AI-powered solutions, multiplying legal throughput, advising senior government legal leadership, testing product capabilities in cleared environments, training teams, and shaping Eudia's government product roadmap.

Lead product strategy, roadmap, and execution for Mysten Labs' first-party DeFi products (DeepBook suite). Collaborate with engineering, design, legal, BD, marketing, and partners to drive liquidity, usage, and institutional adoption. Define and track core metrics, build relationships with market makers and ecosystem participants, and launch responsible, scalable DeFi experiences.

Freelance on-call producer/writer supporting city teams: produce and edit podcasts (using Descript), pitch and write daily newsletters, prep hosts, produce episode ads, and create social content as needed for assignments lasting one week to three months.

Own and execute IDMWORKS digital presence and demand generation: paid media, SEO, content, marketing automation (Pardot), email, social, webinars, website updates, analytics, and contractor management to drive MQLs, pipeline, and conversion improvements.

Lead client onboarding for an AI-powered AP SaaS platform: design training programs, map and transform workflows, track adoption metrics, consult on change management, and collaborate with Product to remove user friction and ensure on-time go-lives.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.