Top Tech Jobs & Startup Jobs in NYC, NY

Own customer onboarding from tenant configuration and alignment through training, troubleshooting, and go-live. Provide first-line post-launch support, resolve issues, escalate appropriately, and maintain product expertise. Improve onboarding and support playbooks, academy content, and documentation while surfacing recurring customer feedback to inform the product roadmap. Partner closely with Customer Success Managers to deliver tailored, effective customer experiences.

Build and optimize Databricks Lakehouse architectures and scalable ETL/ELT pipelines using Spark and Delta Lake across AWS, Azure, and GCP. Tune performance and cloud costs, integrate MLflow for AI model operationalization, and implement CI/CD and Infrastructure-as-Code deployments. Enforce governance, security, and compliance through Unity Catalog. Partner with architects, data scientists, engineers, and clients to deliver production-ready AI solutions and documentation.

Lead and own strategy workstreams: translate research and data into strategic recommendations, briefs, and activation plans. Build client trust, facilitate workshops and stakeholder interviews, connect strategy to creative and design outcomes, and collaborate across teams to deliver clear, actionable direction.

Leads and mentors Partner Support associates, manages escalated client cases, troubleshoots complex platform issues, configures and validates offers, and ensures SLA adherence. The role provides advanced technical guidance, documents resolutions, collaborates with Product, Tech, Training, Success, and Implementation teams, and improves support workflows, knowledge resources, and client outcomes.

Leads the Accounting Operations and Transformation advisory practice, overseeing service lines, engagement teams, client delivery, business development, and revenue growth. Manages accounting and finance transformation engagements, including post-acquisition value creation, while ensuring high-quality deliverables and client service. Develops team members through coaching, performance feedback, knowledge sharing, and training. Builds firm relationships, supports marketing and sales initiatives, and contributes to strategic firm development in a hybrid environment.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Leads Twin Health’s finance function, including close, controls, reporting, compliance, audit readiness, investor relations, board reporting, fundraising, and liquidity-event preparation. Manages Director-level finance leaders, partners with the CFO and VP of Finance on strategic decisions, oversees finance systems and vendors, and scales the team for future growth and transactions.

Leads budgeting, forecasting, long-range planning, variance analysis, performance reporting, and strategic financial recommendations across approximately 50 portfolio companies. Partners with CEOs and operators on pricing, margins, hiring, capital allocation, growth, and profitability. Builds scalable FP&A processes, models, dashboards, and analytical frameworks while developing an FP&A team in a private equity-backed environment.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Manage US client accounts to drive revenue, platform adoption, campaign performance, and customer success. Partner with Sales and Media Buying teams to understand client goals, optimize programmatic campaigns, communicate feedback, educate clients on DSP features and strategies, and strengthen relationships across multiple accounts.