Top Tech Jobs & Startup Jobs in NYC, NY

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Build and operate Resend’s scalable AWS platform, infrastructure, tooling, and self-service workflows. Responsibilities include infrastructure as code, platform standards, observability, reliability improvements, incident response, automation, and collaboration with engineers across the company. The role requires expertise in distributed systems, cloud infrastructure, networking, delivery pipelines, and production operations, with opportunities to work on high-throughput systems and developer tooling.

Leads architecture and technical strategy for complex cloud, data, and AI/ML systems. Designs scalable multi-cloud infrastructure, data platforms, MLOps pipelines, model-serving systems, and LLM applications. Establishes infrastructure, DevOps, security, governance, and observability standards; leads migrations and modernization; optimizes performance, reliability, and cost. Serves as senior technical advisor to clients and leadership, mentors engineers, documents architecture, and owns high-stakes technical decisions.

Lead Pomelo Care’s enterprise security governance, risk, and compliance program. Own SOC 2 Type II and HITRUST certification lifecycles, security policies, access governance, HIPAA risk assessments, awareness training, control monitoring, incident response, and third-party risk assessments. Partner with engineering leadership to align technical roadmaps with security strategy, represent the company during audits and partner due diligence, and report security posture and program maturity to executives.

Prospect for new business through phone, email, inbound leads, and outbound outreach. Qualify prospects, identify decision-makers, budgets, timelines, and pain points, and schedule discovery meetings with sales executives. Build relationships, manage opportunities through the sales funnel, support territory planning, track activities and lead data in Salesforce, and analyze pipeline reports to meet sales goals.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Tests web, API, and batch applications through manual and automated test cases. Documents defects and test results, monitors bug-tracking systems, collaborates with engineers and business analysts, and applies quality assurance methodologies throughout the SDLC. The role requires strong problem-solving, creative thinking, and the ability to assess potential impacts and propose solutions that improve client satisfaction.

Manage federal healthcare projects for a VHA client, including planning, scheduling, risk mitigation, leadership reporting, deliverable tracking, stakeholder coordination, executive briefings, strategic recommendations, and project communications. The role requires managing concurrent initiatives, facilitating working sessions, documenting workflows and business rules, and collaborating with multidisciplinary teams and senior client leadership.

Develops new business with U.S. armed forces and uniformed-service organizations. Builds executive relationships, diagnoses recruitment challenges, presents EAB solutions, manages sales pipelines, negotiates partnerships, and achieves revenue targets. Collaborates with sales, marketing, and delivery teams, tracks competitors, informs product development, and provides indirect coaching to Sales Associates. Requires consultative business development experience, military-sector expertise, strong presentation and negotiation skills, and 25–50% domestic travel.

Leads strategy, discovery, roadmap development, prioritization, and delivery for complex, business-critical products. Partners with engineering, design, operations, compliance, risk, sales, marketing, and senior leaders to align investments with company objectives and deliver customer and business outcomes. Mentors product managers, improves product management practices, defines success measures, and identifies opportunities involving AI, automation, data, and digital capabilities.