Top Tech Jobs & Startup Jobs in NYC, NY

Owns the operational and technical foundation of a multitenant digital contact center. Responsibilities include CCaaS administration, IVR architecture, conversational and agentic AI development, digital forms, knowledge management, client implementations, vendor management, incident response, operational reporting, and team leadership. The manager translates client requirements into system configurations, governs releases and readiness, supports financial institution clients, and directs an Operational Readiness Analyst.

The Senior Compliance Manager will build and scale a consumer-lending compliance program. Responsibilities include advising product development, partnering with Legal and bank partners, designing automated compliance workflows, creating dashboards and reporting, managing complaints and remediation, tracking issues, and delivering compliance training. The role requires expertise in consumer protection regulations, fintech or financial-services compliance, data-driven risk management, and cross-functional influence.

Manages national client accounts, field sales partners, and roadshow campaigns. Responsibilities include driving revenue, overseeing program execution, coaching field teams, analyzing performance data, creating reports, implementing sales incentives, maintaining quality standards, and supporting client relationships. The role requires frequent travel to sales offices, client launches, and events, along with evening and weekend availability.

Leads Potomac’s External Sales team by managing KPIs, territories, pipelines, advisor engagement, and revenue performance. Coaches external sales professionals through field travel, prospecting, opportunity management, and sales execution. Oversees CRM standards, reporting, territory rotations, onboarding, and performance accountability while partnering with marketing, revenue operations, portfolio management, compliance, and other teams to drive growth.

Drive technical sales of industrial diamond abrasive products and machinery. Assess customer needs, recommend tailored solutions, configure products, troubleshoot installed equipment, manage sales cycles, build customer and distributor relationships, monitor markets, maintain CRM records, and support product and marketing teams. Frequent travel to customer sites, trade shows, and industry events is required.

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Leads the architecture, research, development, deployment, and lifecycle management of enterprise AI and machine learning solutions, including generative AI, LLMs, and agentic systems. Partners with data scientists, engineers, IT, business stakeholders, and life sciences experts to deliver reusable, compliant, production-grade solutions across pharmaceutical R&D and corporate functions. Guides AI product strategy, responsible AI, data governance, MLOps, stakeholder adoption, and technical enablement.

Monitors compliance for federally funded grant programs under 2 CFR Part 200. Reviews subrecipient agreements, budgets, risk assessments, audits, financial and performance reports, and supporting documentation. Conducts desk audits and site visits, tracks findings, recommends corrective actions, and supports resolution of deficiencies. Provides compliance training and technical assistance to programs staff, subrecipients, subcontractors, and vendors while documenting and reporting monitoring activities.

Own end-to-end delivery of complex, cross-functional technical programs across a virtual power plant platform and consumer energy products. Build planning, milestone, risk, and execution frameworks; manage dependencies, tradeoffs, launch readiness, operational handoffs, and post-launch validation. Partner with Engineering, Product, Design, Grid Operations, Customer Success, and external stakeholders while providing leadership with clear decision support and improving TPM practices.