Top Tech Jobs & Startup Jobs in NYC, NY

Provide Tier 1 remote service desk support on Mondays: answer inbound calls and tickets, troubleshoot hardware/software/network/access issues, document incidents in a ticketing system, identify root causes, and escalate unresolved incidents to higher-tier teams.

Own production, distribution, and measurement of technical content for senior engineers. Write mechanism-dense pieces, publish and distribute across channels same-day, run Google Ads, build demos/repos, automate content pipelines with AI, and track SEO/visibility and pipeline metrics.

Lead and improve administrative operations, internal communications, records and vendor management, and technology systems. Coordinate governance and labor-management activities, host meetings and events, manage intranet and knowledge sharing, and drive process improvements and cybersecurity/IT projects to strengthen organizational infrastructure and operational effectiveness.

Lead narrative and content strategy to translate complex policy into accessible explainers, op-eds, and rapid-response content; build press relationships and pitch stories; manage volunteer media programs and train spokespeople; track performance with data and analytics; support donor communications and manage vendors/interns as needed to drive recruitment and action across diverse audiences.

Own technical onboarding and adoption for enterprise customers of the CommandLink ITSM platform. Configure services, workflows, monitoring, and integrations (ServiceNow, Jira, Freshservice). Troubleshoot issues, run QBRs, deliver demos, lead workshops, and drive continuous improvement and customer success.

Lead development and execution of marketing and communications campaigns for the National Suicide Prevention Lifeline/988. Manage and mentor the Marketing and Communications team, oversee agency/vendor relationships, track metrics and reporting, and develop sensitive public education messaging and partnerships to increase awareness and engagement.

Assist the Project Manager by organizing and coordinating project-related activities, preparing proposals, tracking performance and finances, ensuring correct invoicing, attending client and marketing meetings, and aligning task goals with client requirements.

Support regional technician availability, scheduling, and resource allocation. Assist incident management, update GANTT and ADP Schedule Planner, address scheduling issues, attend meetings, and help drive SLAs and operational efficiencies.

Part-time contractor to manage accounts receivable and billing using QuickBooks Online. Duties include collections outreach, recording payments and deposits, recurring billing setup and reporting, vendor bill entry, commission and audit support, ad spend reconciliation, and documenting activities in the company CRM. Must work independently and meet recurring deadlines.

Own end-to-end recruitment for business and some technical roles across multiple regions. Partner with hiring managers to define needs, build proactive sourcing strategies and talent pipelines, use ATS and data to optimize hiring, improve candidate experience, and lead employer branding initiatives.