Top Tech Jobs & Startup Jobs in NYC, NY

Manage hourly L1 and L2 support agents, including performance, development, retention, scheduling, and staffing. Own daily queue health, support tooling, SLA performance, shift coverage, operational reporting, and Level 3 escalations. Use support economics and operational data to improve customer experience, reduce churn, and coordinate issues with product, fulfillment, and risk teams.

Manage and optimize accounting processes, controls, and financial reporting. Oversee affiliate payments, audits, UI, deferred revenue, month-end close, tax compliance, registered agents, AP, credit card reconciliation, lender reporting, and lead ad-hoc projects while collaborating with accounting staff and external stakeholders.

Conduct web, mobile, API, network, and social engineering penetration tests; identify vulnerabilities, develop technical reports, recommend mitigations, and present findings to clients. Ensure assessments align with GDPR, PCI-DSS, SOC 2, and other standards while tracking emerging threats. The role is remote and contract-based, with cloud security, certifications, mobile testing, API security, and scripting experience preferred.

Prepare and prosecute U.S. and foreign patent applications for cellular, wireless, networking, and signal-processing technologies. Draft Office Action responses, analyze technical disclosures and prior art, manage prosecution deadlines, collaborate with inventors and international counsel, and advise clients on patent strategy and portfolio development.

Designs and develops medium- and low-voltage switchgear, including bills of material, electrical drawings, one-lines, three-lines, and control schemes. Reviews customer specifications, coordinates with project management and production, supports multiple projects, troubleshoots technical issues, and provides engineering assistance. Applies power-system, relay, NEC, ANSI/IEEE, safety, and cost-competitive design principles while supporting shop, customer, sales, and inspection teams.

Own the AI product roadmap, prioritization, accuracy metrics, model and vendor requirements, release planning, and correction feedback loop. Partner with engineering, product, tax, QA, UX, and client success to improve document extraction coverage, accuracy, cost, latency, and filing readiness across K1x products.

Own and grow large grocery retail accounts, especially Kroger, by expanding distribution, improving in-store execution, delivering sales quotas, and developing joint business and trade plans. Analyze syndicated data, forecast volume, manage trade investment, identify growth opportunities, and collaborate with Revenue Management and Field Operations. Build relationships with senior customer stakeholders, negotiate commercial programs, and communicate performance insights.

Generates qualified sales pipeline across a defined U.S. territory through personalized outbound prospecting. Responsibilities include researching target accounts, creating multi-channel sequences, qualifying inbound and marketing leads, booking productive meetings, maintaining Salesforce records, coordinating with ABM marketing, and partnering with account executives on territory strategy and handoffs.

Leads product and portfolio marketing for PAX’s device and cannabis consumables businesses. Owns portfolio strategy, positioning, pricing, lifecycle planning, and multichannel go-to-market execution. Translates consumer insights, market data, and technical details into differentiated commercial strategies. Coordinates Product, Creative, Sales, E-commerce, Operations, Finance, and Insights teams, while tracking launch and product performance to drive optimization, growth, and profitability.

Serves as a technical advisor throughout the sales cycle for PostgreSQL support, modernization, and Oracle-to-PostgreSQL migrations. Leads discovery, solution design, demonstrations, workshops, proof-of-value engagements, RFP responses, and customer evaluations. Advises on PostgreSQL architecture, performance, security, availability, maintenance, migration, and operating models. Collaborates with Sales, Product, Engineering, Delivery, and Customer Success while helping establish scalable PostgreSQL practice assets and enablement materials.