Top Tech Jobs & Startup Jobs in NYC, NY

Handle customer inquiries and escalations via phone, email, and chat; de-escalate conflicts; research orders, deliveries, warranties; process orders/returns; collaborate across teams; document interactions; recommend process improvements to enhance customer experience.

Lead regional operations to drive profitable growth by acquiring and retaining clients, implementing annual business plans, overseeing property & casualty staff, ensuring operational accuracy and customer satisfaction, managing hiring and performance, and traveling as required.

Build end-to-end conversion and funnel measurement for mid/lower funnel, create dashboards and attribution frameworks, analyze drop-offs and agent performance, generate actionable insights for operations, document methods, and automate reporting using AI tools.

Provide technical pre-sales support for enterprise cloud networking accounts: build CXO relationships, lead complex pre-sales campaigns, run POCs, coordinate internal teams, and develop cloud automation strategies to convert opportunities into sales.

Provide front-line support for Members and Donors by managing inbox and phone lines, processing payments and memberships, maintaining constituent records, running reports to resolve discrepancies, creating documentation and FAQs, escalating feedback, and assisting with training and administrative tasks to support Institutional Advancement operations.

Manage a portfolio of publisher accounts to support performance, retention, and revenue goals. Execute day-to-day account tasks, monitor campaign performance, communicate with partners and internal teams, identify trends, follow processes, and collaborate cross-functionally while building publisher strategy and monetization knowledge.

Sell Anaplan's enterprise SaaS platform into financial services accounts. Hunt for new logos and grow existing customers through consultative, value-based selling; manage opportunities end-to-end, present to C-suite stakeholders, and collaborate with cross-functional teams to drive expansion and successful deployments.

Lead HFNY's Hunger and Youth Collectives, manage a portfolio of nonprofit partners, coordinate shared technology and logistics, run network events, track outcomes and impact, and develop strategic plans to grow collective action across the nonprofit partner network.

Build and scale Python/Django REST APIs and React UIs, own department-wide technical initiatives, improve test coverage and system reliability, debug technical debt, mentor engineers, and drive architecture and tooling decisions.

Develop and maintain a Rails 3.2 application, build internal tools, write unit and test automation, support CI/CD, diagnose and fix bugs, follow SOPs for regulated environments, and collaborate with QA and Product in Agile ceremonies.