Top Tech Jobs & Startup Jobs in NYC, NY

Lead and coach a team of 10+ Implementation Managers while personally managing approximately 10 customer implementations. Own onboarding metrics, develop scalable playbooks and tooling, improve time-to-value and customer satisfaction, support strategic escalations, hire and train team members, and partner with Product and Engineering to improve self-service onboarding.

Own nationwide insurance rate and form filings across all 50 states, including preparing filing packages, coordinating with carrier partners and actuaries, responding to regulator objections, tracking approvals, and implementing approved forms in the underwriting platform. Draft and revise policy forms and endorsements, maintain filing libraries, ensure issued policies match filed content, and resolve underwriting and policy issuance questions across teams.

Owns Audubon’s benefits administration infrastructure, including retirement plan audits, Form 5500 support, benefits-payroll reconciliation, leave, ADA, and workers’ compensation case management. The role manages vendors, supports Workday and TopBloc processes, leads open enrollment and process improvements, oversees compliance documentation, and provides guidance to HR partners and employees. It also mentors a Benefits Administration Senior Associate and serves as the primary contact for auditors, Payroll, and benefits partners.

Provides administrative support to the Site Supervisor by maintaining files, preparing correspondence and census reports, scheduling meetings and medical appointments, managing office supplies, entering admission and discharge data, maintaining client financial and medical records, documenting staff meetings, and distributing clinical and administrative information. The role also supervises prescription filling and maintains urinalysis documentation for residents.

Own outbound sales strategy, new-logo pipeline, partner and referral channels, and personal enterprise revenue generation. Manage sales cycles, qualify opportunities, improve conversion and pipeline coverage, conduct win/loss analysis, and report performance to executive leadership and the board. Build and coach the growth team while partnering with marketing, finance, creative, engineering, and client solutions to win agency and marketing-services engagements.

Supports the Legal and Compliance Department with contract management, corporate entity records, insurance claims, litigation tracking, regulatory research, legal documentation, and compliance processes. The Paralegal coordinates workflows across departments, maintains confidential records, assists the General Counsel with corporate matters, and helps improve legal operations and document management. The role requires strong organization, communication, attention to detail, discretion, and the ability to manage multiple priorities in a hybrid office environment.

Two-year rotational program for early-career editorial professionals. Participants rotate through book selection, licensing, merchandising, inventory, member experience, production, industry relations, and editorial operations. Responsibilities include drafting editorial copy and agreements, maintaining databases, analyzing book performance and member insights, managing initiatives, creating merchandising plans, and recommending titles. Candidates should be organized, analytical, strong writers and proofreaders, effective communicators, adaptable, discreet, and avid readers with knowledge of contemporary commercial fiction.

Manage a portfolio of North American brands, building relationships, improving onboarding, driving account growth, selling retail media and marketing offerings, conducting performance reviews, and resolving support issues. Maintain accurate CRM pipelines, identify retention risks, automate workflows with AI, host in-store support sessions, and coordinate New York brand events. The role requires onsite work in SoHo at least three days weekly, plus occasional evenings and weekends.

Own relationships with assigned clients, resolve support inquiries across multiple channels, monitor account health, guide feature adoption, and identify risks or expansion opportunities. Lead client meetings, workshops, and enablement sessions; document interactions and track follow-up actions. Collaborate with Product, Operations, Solutions, and Enablement teams to escalate complex issues, improve processes, and support successful outcomes for arts and cultural organizations.

Resolve Tier 1–3 customer support requests, troubleshoot technical issues, manage escalations, and maintain strong customer satisfaction. Create documentation and knowledge-base resources, analyze support trends, and improve Zendesk workflows, macros, automations, and reporting. Collaborate with Customer Success, Implementation, Product, Engineering, and Operations teams while supporting onboarding, training, product adoption, and scalable support processes.