Top Tech Jobs & Startup Jobs in NYC, NY

Leads end-to-end SaaS implementation projects for philanthropy and nonprofit customers, from discovery and planning through go-live and transition to support. Responsibilities include project scheduling, resource coordination, stakeholder communication, risk and scope management, solution validation, data migration, integrations, UAT, executive reporting, and cross-functional collaboration. The role also supports presales scoping and continuously improves implementation methodologies, templates, and playbooks.

Manage a portfolio of B2B SaaS oil and gas accounts by driving product adoption, supporting renewals, identifying expansion opportunities, running business reviews, and maintaining stakeholder relationships. Surface customer feedback, develop advocacy and case study candidates, support sales-to-account-management handoffs, and help customers use methane management workflows to improve emissions mitigation and operational performance.

Manage and grow an assigned B2B customer portfolio through upselling, cross-selling, inbound account support, outbound prospecting, proposals, presentations, product demonstrations, and platform migration assistance. The role owns an individual quota, identifies opportunities, provides product information, and collaborates with internal teams to increase sales of cloud communications services.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Supports Tier 1 help desk requests, reporting, data validation, documentation, testing, and process improvements. The role assists with automations, maintains Teams knowledge content, and collaborates with senior analysts and developers while learning Power BI, Power Apps, Azure, and ARES capabilities. Responsibilities include identifying workflow inefficiencies, following up on assigned tasks, escalating issues, and supporting the transition from BusinessObjects to ARES.

Leads an affiliate creator function by managing Brand Creator Associates, overseeing client account strategy, directing onboarding and creator outreach, approving creative briefs, analyzing performance, improving affiliate systems, and coordinating with account and creator management teams. The role combines people leadership, client-facing strategy, creator pipeline development, sampling logistics, coaching, and operational process improvement across multiple social commerce accounts.

Build and maintain full-stack software using TypeScript, Go, and Python, including backend, frontend, and architectural development. Collaborate with developers, designers, product managers, and Department of Defense stakeholders to develop AI-powered solutions, take products from concept to launch, conduct code reviews, and support customers through travel when needed.

Manage customer onboarding for Ooma Enterprise, including provisioning, installation, configuration, technical guidance, troubleshooting, escalation, and project coordination. Serve as the primary customer contact, set expectations, track implementation tasks, mitigate risks, and collaborate with Sales and Engineering to complete projects on schedule. Train customers on Ooma products and identify opportunities to introduce additional services.

Owns strategic relationships with healthcare providers, hospitals, and health systems. Responsibilities include account retention and renewals, relationship development, quarterly business reviews, SLA and KPI monitoring, issue escalation, identifying scope-expansion opportunities, building cost-savings business cases, coordinating service transitions, negotiating contracts, tracking revenue and margins, and maintaining account records. The role requires healthcare technology management or clinical engineering knowledge, financial fluency, strong communication, and travel within an assigned territory.

Manage enterprise customer accounts from onboarding through renewal, ensuring satisfaction, product adoption, value realization, retention, and loyalty. Evaluate customer needs, manage product and service orders, cultivate relationships, identify upsell opportunities, grow strategic accounts, renew contracts, and re-engage inactive customers. Collaborate cross-functionally, advocate for clients, and contribute to revenue retention and growth.