Top Tech Jobs & Startup Jobs in NYC, NY

Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.

Lead enterprise AI architecture strategy and roadmap; design scalable AI, data, and integration architectures; establish reusable frameworks, standards, and governance; drive platform and technology selection; ensure security, compliance, and responsible AI; partner with business leaders and mentor teams to deliver enterprise-scale AI solutions.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Lead technical direction with the CTO, architect and build high-scale distributed systems, mentor engineers, ship product roadmap, manage cloud infrastructure and orchestration, enforce CI/CD, testing and fault-tolerance, and collaborate with product and business teams while leveraging AI/ML frameworks.

Develop and execute North America channel marketing programs with sales, product marketing, and partners. Manage campaigns, budgets, partner resources, events, creative deliverables, and measure program effectiveness to drive channel engagement and revenue.

Lead analytics strategy and enterprise semantic/reporting layers across QuickSight/Tableau and Redshift/Athena. Partner with data engineering on domain models, enforce data quality/governance, optimize analytics performance/cost, mentor analysts, and communicate insights to executives.

Manage day-to-day paid social and display campaigns, support affiliate operations, develop creative and landing page strategies, analyze campaign and creative performance, and collaborate cross-functionally to drive new customer growth and efficiency.

Drive new client acquisition and account growth in financial services by prospecting, consultative selling, running demos and negotiations, and owning client relationships to ensure retention and expansion. Collaborate with internal teams to execute gifting, merchandise, and event programs while providing market insights to product and marketing.

Manage end-to-end accounts payable via the Coupa P2P platform: vendor onboarding and maintenance, invoice processing and matching, payment batching, reconciliations, vendor inquiries/escalations, 1099/ W-9/W-8 compliance, expense and corporate card support, and month-end close activities.

Lead end-to-end product design for client-facing squads: discovery, research, wireframes, prototypes, high-fidelity UI, design systems, and post-launch iteration. Partner with clients, product, and engineering to ensure technically feasible, high-fidelity execution and present design rationale to stakeholders while contributing to internal design standards and critique culture.