Top Tech Jobs & Startup Jobs in NYC, NY

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

Design, implement, and evolve complex backend features and architecture. Improve reliability, performance, and security at scale. Mentor engineers, participate in incident response, set backend standards, and integrate agentic AI into production workflows.

Design and deliver scalable, role-based enablement programs and content for GitLab's AI capabilities and Duo Agent Platform. Lead cross-functional launch and release-readiness initiatives, create playbooks, demos, labs, certifications, and blended learning experiences, publish and organize materials, and measure program effectiveness to continuously improve field readiness and adoption.

Handle inbound calls to deescalate and retain clients enrolled in financial hardship programs. Educate clients on program benefits, assess financial situations, record interactions in CRM, negotiate solutions, meet retention targets, and provide empathetic customer service.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

Build developer-facing security services and tools, partner with engineering teams through the SSDLC to threat model and review code, and contribute to security automation (static analysis, vulnerability management, asset inventory) to help Cedar scale secure patient-facing products.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Own and evolve the Subscriptions and Payments backend: design APIs, integrate providers, improve reliability and scalability, lead architecture and code reviews, collaborate cross-functionally, and participate in on-call rotations.

Lead enterprise sales and strategic account management to grow adoption of Scratch Checkout and new initiatives. Own full sales cycle, deepen adoption across large Scratch Pay partners, manage executive relationships, run ROI-driven business reviews, commercialize new products (e.g., Rebates), and coordinate cross-functional implementations and go-to-market activities.

Design, prototype, and productionize generative AI features and agentic workflows. Build Python services, TypeScript/React UIs, data pipelines, evaluation and instrumentation, and safeguards. Partner with product and stakeholders to measure impact, ensure reliability, and mentor engineers.

The Senior Search Engineer will focus on improving the search system for Vannevar's product, collaborating with engineers to leverage full-text search and emerging technologies, and enhancing user experience by improving search latency and relevance.

Design and build agent-powered mission consoles, collaborate with stakeholders to improve user workflows, and maintain agentic workflows for mission outcomes.

As a Product Manager for Revenue Cycle Management, you will focus on claims processing and payment systems, leading initiatives and collaborating cross-functionally to improve system performance and financial accuracy.

Manage tax compliance engagements, communicate with clients, review tax work, provide training, and maintain technical expertise in tax areas.

Manage tax compliance engagements for high net worth clients, lead a team, and ensure timely communication and service delivery.

The role involves managing outsourced accounting for nonprofits, leading teams, preparing financial reports, and improving operational efficiencies.