Top Tech Jobs & Startup Jobs in NYC, NY

Build and formalize customer success workflows and SOPs across the member lifecycle for in-clinic and mobile experiences. Own performance metrics, manage tickets and escalations, identify friction points, partner cross-functionally, mentor teammates, and balance hands-on execution with strategic planning to scale a high-touch CX function.

The Staff Product Manager, Automation will lead the development of an AI-powered automation platform for healthcare, collaborating with engineering and operations to optimize workflows and measure agent performance.

Develop and maintain grant budgets and narratives, monitor submission timelines, and ensure budget accuracy. Manage payroll allocations and approve Personnel Action Forms (PAFs) in Paycom. Coordinate with HR, program directors, accounts payable, and accounting to prepare salary reports, update allocations, and maintain documentation and templates for consistent grant and budgeting processes.

Build and ship end-to-end AI products for construction and physical-world customers. Own features from idea to production, work closely with founders, engage directly with clients, iterate quickly, and operate in-person in New York.

Manage daily commercial accounts by providing customer service, rating policies via carrier websites, troubleshooting issues, documenting records, handling renewals, creating sales proposals, and supporting the sales team and producers.

Support outreach and engagement across social media and direct marketing channels. Create accessible, ADA-compliant content, coordinate with department leads and design team, manage community outreach/events, respond to user inquiries, track metrics, and obtain approvals. Attend in-person meetings across NYC and maintain program-brand consistency while meeting deadlines and supporting multiple projects.

Lead design, build, and scale of Kubbly's messaging AI platform. Own architecture, reliability, observability, databases, integrations, CI/CD, and production systems while shaping product roadmap and engineering culture.

Lead and build the patent litigation capability for Solve Intelligence's Charts product. Conduct infringement and validity analyses, advise on litigation risk and strategy, collaborate with engineering and AI teams to shape litigation workflows, support prosecution-to-litigation handoffs, contribute product-focused expertise, and manage outside counsel for multi-jurisdictional matters.

Execute outbound lead generation and ABM campaigns to identify, engage, and qualify mid-market and enterprise SaaS prospects. Use multi-channel outreach (email, phone, social), maintain CRM (Salesforce, Salesloft), analyze buying signals and product usage, build pipeline, represent the company at industry events, and collaborate with Sales, Marketing, and Customer Success to optimize conversion and handoffs.

Lead product vision and roadmap for Trove's collectibles platform, launching core features like pack experiences, marketplace flows, ownership mechanics, and community tools. Conduct user research and analyze metrics, collaborate cross-functionally with engineering, design, operations, and marketing, and own end-to-end product launches and iteration.