Top Tech Jobs & Startup Jobs in NYC, NY

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.

Automate accounting and finance workflows across business systems, data exports, reports, and operational data sources. Responsibilities include improving reconciliations, journal-entry preparation, close tracking, reporting, exception management, and controls; building scripts, dashboards, templates, and workflows; connecting systems; documenting processes; and collaborating with accounting, finance, operations, and technology teams.

Develops Appian solutions from user requirements, completes basic and complex development assignments, and delivers working code through Agile and SDLC processes. Collaborates independently and within small teams, presents to product owners and stakeholders, maps database changes to Appian CDTs, and follows project methodologies, deployment cycles, and client protocols. The role supports Foreign Military Sales and offers mentorship toward senior technical and architectural responsibilities.

Supports growth marketing campaigns across direct mail, email, social media, events, and community outreach. Tracks KPIs, analyzes campaign performance, develops audience-specific materials, coordinates vendors and creative production, manages marketing collateral, supports center launches, and submits regulated materials through HPMS. Collaborates with enrollment, operations, clinical, and center teams while maintaining organized project resources and supporting event logistics and follow-up.

Lead Roo’s sales organization and integrated revenue strategy across hospitals and veterinary providers. Build scalable territory, coverage, forecasting, enablement, QA, hiring, coaching, capacity-planning, compensation, and GTM systems. Partner with Product, Marketing, Finance, and Data to align revenue priorities, unit economics, resources, and performance metrics. Report to the CEO and serve on the management team while driving growth, organizational development, and operational rigor.

Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.

Owns net-new enterprise sales to Intelligence Community federal agencies. Responsibilities include territory planning, agency prospecting, lead development, technical collaboration, quota attainment, pipeline forecasting, partner management, and transactions through federal contract vehicles. The role requires managing complex, multi-stakeholder sales cycles, presenting to executive and technical audiences, and closing six-figure cybersecurity transactions. It is remote but requires 30–40% travel and an active TS/SCI clearance with a CI or full-scope polygraph.

Generate qualified enterprise opportunities through inbound follow-up, outbound prospecting, and multichannel outreach. Research decision-makers, tailor messaging, conduct discovery conversations, explain Fiddler’s AI trust platform, achieve pipeline and conversion targets, and maintain accurate Salesforce records. Collaborate with Account Executives, Marketing, and Product to improve targeting, messaging, campaigns, and lead quality.