Top Tech Jobs & Startup Jobs in NYC, NY

Leads customer support operations by mentoring agents, handling escalations and tier-two tickets, monitoring queues, providing backup coverage, and conducting live coaching. Partners with the Customer Support Manager on training, performance feedback, process improvements, and strategic support initiatives. Requires strong communication, prioritization, SaaS support experience, and prior lead or management experience.

Designs, develops, and optimizes Microsoft Power Platform applications, workflows, web applications, and reporting solutions. Translates business requirements into scalable solutions using Power Apps, Power Automate, Power BI, SharePoint, and Dataverse. Creates system documentation and SOPs, troubleshoots technical issues, supports deployments, and collaborates with cross-functional teams on requirements, estimates, prioritization, and post-deployment performance reviews.

Technical leader responsible for architecting, building, and scaling the developer portal and PaaS. Drive architectural direction, write and review code, mentor engineering teams, collaborate with SRE and stakeholders, evaluate new technologies, troubleshoot complex issues, and improve engineering processes and platform reliability.

Lead and execute demand generation strategy for internal IT buyers: build GTM playbook, run integrated inbound/outbound campaigns, own pipeline metrics and reporting, partner with Sales/Rev Ops/Marketing to drive pipeline and revenue.

Transforms client and prospect data into analytics, decision-support tools, and transportation network solutions. The role gathers and validates data, performs ad hoc analysis, models and optimizes multimodal transportation networks, maintains analytics infrastructure, presents cost-effective recommendations, and collaborates with clients, prospects, sales, and solutions teams. It is a full-time remote position supporting logistics growth and client retention.

Own the product function for a global money movement platform, including roadmap strategy, customer discovery, technical specifications, payment and ledger capabilities, API products, launches, and partner integrations. Translate regulatory requirements into product decisions, collaborate closely with engineering, compliance, founders, banks, and fintech partners, and establish product processes. Over time, build the product organization and guide long-term platform direction.

Manage Firefly’s global trade compliance program, focusing on EAR, ITAR, sanctions, customs, export classifications, licensing, foreign national reviews, deemed export assessments, and Technical Assistance Agreements. Conduct compliance due diligence for partnerships and acquisitions, advise cross-functional teams, improve scalable processes, and resolve ambiguous compliance challenges. The role requires extensive aerospace or defense export compliance experience, strong stakeholder management, regulatory writing skills, and 5–10% domestic travel.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead Salesforce development and integrations across Health Cloud, Service Cloud, and Marketing Cloud. Design and review Apex, Visualforce, LWC/Aura, optimize SOQL and bulk processing, manage CI/CD and version control, enforce security/compliance (HIPAA, SOC2), implement test automation, and coordinate releases and environment deployments while collaborating with admins, stakeholders, and other IT teams.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.