Top Tech Jobs & Startup Jobs in NYC, NY

Lead design and delivery of large-scale, cloud-native services powering millions of devices. Architect solutions for scalability and integration, own full service lifecycle in Kubernetes, mentor engineers, participate in on-call support, and drive engineering best practices across cross-functional teams.

Designs, develops, and integrates ServiceNow solutions focused on CMDB, ITSM, ITOM, and SPM. Builds scripts, workflows, integrations, and service topology capabilities using external data sources. Troubleshoots complex integration issues, collaborates with stakeholders to define requirements, leads technical design, mentors developers, and supports documentation and data management planning for a DoD customer.

Performs financial planning, budgeting, forecasting, reporting, variance analysis, and ad hoc analysis for assigned business areas. Partners with department leaders and accounting during monthly close, develops KPIs, identifies trends and risks, and recommends actions to improve performance. The role also supports process improvements in reporting and forecasting and communicates financial results to management.

Build and maintain full-stack web applications, APIs, services, and internal tools supporting driver experiences, geospatial capabilities, cross-dock operations, and logistics platforms. Develop primarily with React, TypeScript, Go, and Ruby on Rails while contributing to scalable architecture, testing, reliability, performance, code reviews, and cross-functional delivery with Engineering, Product, and Operations teams.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Leads product strategy, roadmap development, prioritization, product metrics, and go-to-market execution for a marketing planning and analytics platform. Manages and coaches product managers while acting as an individual contributor on key initiatives. Partners with the CEO, engineering, sales, marketing, and leadership teams to deliver API-based, data-heavy statistical and machine learning products for technical B2B SaaS customers.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.

Own the full enterprise sales cycle for Fortune 2000 accounts across targeted verticals, from prospecting through negotiation and close. Carry and exceed quota, build qualified pipeline, manage forecasts and Salesforce CRM hygiene, and execute account-based strategies. Navigate complex stakeholder groups, engage executive buyers, represent Trackforce at industry events, and collaborate with Sales Engineering, Customer Success, Product, and Marketing. The role requires disciplined MEDDPICC selling and supports vertical go-to-market initiatives.

Translates business needs into technical requirements, leads stakeholder discovery, creates user stories and process documentation, performs impact analysis, and manages requirements across the SDLC. Partners with Product, Engineering, QA, and business teams to support software delivery, integrations, UAT, releases, reporting, and process improvements. Uses advanced SQL and data analysis to validate requirements and inform decisions. Requires fluent English and Spanish communication.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.