Top Tech Jobs & Startup Jobs in NYC, NY

Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

Designs accessible, responsive web and mobile experiences across the full UX lifecycle, from research and requirements analysis through high-fidelity Figma prototypes, usability testing, design-system development, and implementation review. Uses AI-assisted tools to accelerate research synthesis, concept exploration, prototyping, documentation, and accessibility evaluation while applying human UX judgment. Collaborates with product, engineering, accessibility, and stakeholder teams in Agile/Scrum environments.

Develop and deploy LLM and machine learning models for Airbnb Community Support. Responsibilities include automating LLM evaluation, curating synthetic datasets, analyzing customer issues, identifying model failure modes, building personalization models, exploring data, prototyping solutions, and communicating insights to cross-functional stakeholders. The role focuses on scalable, production-ready AI products and operational optimization.

Provides advanced network engineering and firewall expertise in a managed services environment. Owns complex incident resolution, root cause analysis, network project delivery, solution design, implementation, change validation, Palo Alto configuration, network hardening, legacy environment optimization, documentation, and technical mentorship. The role is remote from Brazil and requires fluent English, extensive enterprise networking experience, and deep Palo Alto Networks expertise.

Leads strategic account planning and executive relationships for high-value multinational customers. Develops enterprise-wide growth strategies, manages complex multi-product accounts, negotiates global supplier agreements, identifies cross-selling opportunities, and coordinates regional and cross-functional teams. Tracks performance, pipelines, market trends, and competitive activity while providing recommendations to commercial leadership. The role is remote and requires international travel as business needs dictate.

Own strategy, execution, optimization, reporting, and growth for a portfolio of paid media client accounts across search and social platforms. Lead client relationships, campaign testing, performance analysis, cross-functional collaboration, sales enablement, and account retention. Mentor or manage junior team members while contributing to media product development, process improvement, and departmental best practices.

Updates, edits, formats, and organizes technical manuals, maintenance procedures, and system administration guides. Maintains document libraries, enforces configuration control and version-tracking workflows, applies advanced Microsoft Word formatting, and audits documents for consistency, clarity, and accuracy. The role supports aviation automation initiatives and requires coordination with engineering and configuration management teams.

Leads strategic, cross-organizational technical programs across product, engineering, and business teams. Responsibilities include building cross-functional teams, managing plans, dependencies, risks, deliverables, resources, and stakeholder escalations; improving processes and tools; promoting Agile practices; driving organizational change; and ensuring adherence to industry best practices. The role requires strong communication, organizational, change-management, and ambiguity-navigation skills.

Conduct outbound prospecting through cold calls and personalized outreach, research and prioritize target accounts, engage HSE, Procurement, and Operations stakeholders, qualify prospects, and book discovery calls. Maintain accurate Salesforce records, deliver qualified opportunities to Sales, collaborate with Marketing, use AI-assisted prospecting tools, and improve messaging and outreach processes.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.