Top Tech Jobs & Startup Jobs in NYC, NY

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.

Leads the full Computer Backup engineering organization across desktop clients and backend services. Sets technical architecture and multi-quarter delivery strategy, manages budget and organizational growth, and partners with Product and senior leadership on priorities. Oversees agile execution, software quality, reliability, testing, releases, and production support. Participates in architecture reviews, code reviews, and technical problem-solving while driving adoption of AI-assisted development practices across a distributed, remote-first team.

Lead the planning, creation, and execution of regional digital campaigns aligned with organizational priorities. Develop and implement digital tactics across communication channels, use digital advocacy tools, and collaborate on project management. Combine strategic campaigning, storytelling, and hands-on execution to engage key audiences and drive measurable results.

Lead client-facing UX strategy and delivery for complex digital experiences, from research and discovery through design handoff. Responsibilities include stakeholder interviews, journey mapping, information architecture, wireframing, prototyping, usability and accessibility considerations, CRO recommendations, A/B testing, and client presentations. Collaborate with strategy, content, SEO, development, analytics, visual design, and project management teams across global engagements while improving UX frameworks and documentation.

Lead software implementation projects for new client setups and renewals, coordinating clients and cross-functional teams. Responsibilities include defining scope, managing risks, reporting status, directing technical design and testing, resolving issues, mentoring implementation managers, reviewing deliverables, and ensuring client satisfaction, delivery quality, and engagement profitability.

Oversee 90–125 franchised Wingstop restaurants across Colorado and Utah, serving as the primary franchisee liaison. Own portfolio P&L, operational performance, revenue growth, profitability, brand standards, and KPI results. Conduct restaurant visits, coach partners, analyze dashboards, lead quarterly business reviews, develop strategic improvement plans, and communicate best practices. Travel up to 75%, including nights, weekends, and holidays, while managing competing priorities and supporting long-term franchise success.

Own and establish AssetWatch’s global tax and compliance function. Oversee U.S., Canadian, and international tax filings, sales and use tax, indirect taxes, audits, notices, registrations, and regulatory requirements. Support expansion into Mexico, the UK, and Europe while coordinating external advisors. Develop compliance policies, controls, calendars, risk mitigation strategies, and process improvements. Manage Taxware and NetSuite tax processes, improve reporting, and advise senior leadership on tax and compliance matters.

Build an AI-enabled B2B demand generation channel from the ground up. Own audience and signal identification, messaging, offers, outreach, tooling, experimentation, automation, pipeline measurement, and Sales handoff. Partner with AI and analytics teams on data, scoring, and automation capabilities. Evaluate build-versus-buy platforms, maintain deliverability and compliance, and scale repeatable programs that generate incremental commercial impact.

Leads business development and capture activities for defense aviation training solutions across U.S. and international markets. Develops customer engagement strategies, shapes requirements, identifies opportunities, supports bids and proposals, evaluates technical approaches, and builds relationships with government and industry stakeholders. Focus areas include live, virtual, and constructive training, combat training systems, and monitoring and debrief technologies.