Top Tech Jobs & Startup Jobs in NYC, NY

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Lead product for advisor experience, owning AI Chat, cost-to-value modeling, and a new advisor mobile app. Ship weekly enhancements, run customer research, write PRDs, QA, grow and lead the advisor team, and deliver selling and marketing tools that help advisors book more business.

Manage and grow client relationships, serve as primary point of contact for strategic accounts, drive revenue retention and expansion, coordinate cross-functional teams to meet client needs, and report on account performance and forecasts.

Own product roadmaps and execution for fintech products; gather customer insight, define requirements, collaborate with engineering and operations, drive launches, measure performance, and iterate to deliver business value.

Own and grow relationships with channel partners to drive partner-sourced and partner-influenced revenue. Recruit, onboard, and train partners; run joint business planning and enablement; coordinate with sales, marketing, and product; track partner performance and pipeline in CRM; enforce deal registration and represent the company at partner events and conferences.

Lead executive relationships and strategic expansion for enterprise clients. Drive retention, upsell, and account performance through cross-functional coordination, data-driven insights, and executive engagement.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

Lead FP&A activities including financial and KPI reporting, forecasting, budgeting, financial modeling, and analysis to support executive and board decision-making. Own management reporting, expense controls, system implementation, and analyses for strategic initiatives and capital-raise workstreams.

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.