Top Tech Jobs & Startup Jobs in NYC, NY

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

Lead HRIS and talent systems (primarily Workday): configure and deploy updates, ensure data integrity, build reports/dashboards, support users via Jira, drive roadmap and integrations, train HR staff, and partner cross-functionally to improve HR processes and compliance.

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Lead product for advisor experience, owning AI Chat, cost-to-value modeling, and a new advisor mobile app. Ship weekly enhancements, run customer research, write PRDs, QA, grow and lead the advisor team, and deliver selling and marketing tools that help advisors book more business.

Manage and grow client relationships, serve as primary point of contact for strategic accounts, drive revenue retention and expansion, coordinate cross-functional teams to meet client needs, and report on account performance and forecasts.

Own product roadmaps and execution for fintech products; gather customer insight, define requirements, collaborate with engineering and operations, drive launches, measure performance, and iterate to deliver business value.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.

Design, build, and maintain scalable full-stack web applications. Implement backend APIs and responsive frontends, deploy to cloud, ensure security/performance, write tests, debug issues, participate in reviews, and mentor junior developers.

Provide commercial legal advice and counsel to retail and banking teams; draft, review, interpret, and negotiate a variety of commercial contracts; support contract template updates and development; work cross-functionally to resolve contract issues and advance multiple deals.