Top Tech Jobs & Startup Jobs in NYC, NY

Provides frontline product support to SaaS customers through Zendesk and email. Responsibilities include troubleshooting issues, resolving inquiries, routing cases internally, maintaining reporting systems, identifying product friction, and updating help-portal content. The role requires cybersecurity awareness, strong communication, organization, documentation, collaboration, and 1–3 years of SaaS product support and customer service experience.

Own the end-to-end customer retention program for a health and fitness wearables brand. Responsibilities include managing Klaviyo email and SMS flows, lifecycle strategy, segmentation, campaigns, upsell and repeat-purchase initiatives, list growth, testing, deliverability, reporting, and onsite retention touchpoints across Shopify. The role requires taking ownership of an existing program, improving customer journeys, and coordinating with Brand and other teams to drive lead conversion, device adoption, and retention revenue.

Own the technical pre-sales process from discovery through deal signature. Build rapid prototypes, proof-of-concept agents, demo environments, reference architectures, and sizing models. Lead technical demonstrations and deep dives with clinical, IT, and executive stakeholders, address security and integration objections, and collaborate with account executives and Applied AI Engineers. Feed prospect insights into product and engineering while supporting healthcare AI use cases and integrations.

Conduct threat intelligence and OSINT investigations supporting corporate and physical security. Monitor threats, research threat actors, analyze online communities and public records, produce intelligence reports and briefings, develop investigative leads, support incident response, and communicate actionable findings to stakeholders. Maintain intelligence databases and case management systems while handling sensitive information discreetly.

Partner with the CEO to build scalable operating systems across the company. Own planning cadence, financial and operating models, strategic projects, board and investor materials, sales and customer success analysis, hiring plans, and executive decision support. The role requires strong analytical, financial modeling, writing, judgment, and execution skills in a fast-growing, venture-backed startup.

Own the full sales cycle for out-of-home advertising deals, from self-sourced prospecting through negotiation, contract signing, onboarding, and long-term account growth. Build relationships with brands, agencies, marketing executives, media buyers, and brand managers; develop a pipeline from scratch; negotiate pricing and campaign terms; coordinate campaign launches; report pipeline performance; and represent Stic at industry events.

Build and own the company’s enterprise risk management and information security functions. Lead SOC 2 and ISO 27001 compliance, security policies, ISMS development, incident response, business continuity and disaster recovery exercises, vendor and audit management, partner security due diligence, and security awareness training. Collaborate with engineering, product, legal, business development, and operations to maintain an audit-ready security posture.

Supports YETI specialty dealer accounts through inside sales, customer service, order and product assistance, account issue resolution, sales operations, case monitoring, and cross-functional coordination. Responds to customer inquiries, manages order and fulfillment updates, supports credit and account matters, and assists Sales Representatives with account execution. The role is remote but based in New York City and is suited to candidates with 0–2 years of inside sales, customer service, or sales support experience.

Support and enhance ICONIQ’s financial planning platform and data infrastructure. Build financial models, dashboards, reports, and analyses for forecasting, budgeting, resource allocation, profitability, and management reporting. Maintain time-tracking and allocation data flows, improve data quality and controls, automate manual processes, and partner cross-functionally to resolve data issues and deliver scalable planning solutions. The role also explores AI and emerging technologies to improve finance workflows.

Build and manage customer relationships within an assigned territory, prospect through cold calling, demonstrate products, grow new business, achieve sales quotas, plan customer visits, and maintain accurate sales activity records. The role requires travel between customer and company locations, use of a personal device under the BYOD policy, required insurance coverage, and execution of an employment agreement.