Top Tech Jobs & Startup Jobs in NYC, NY

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage employer stop-loss insurance renewals and new account implementations. Review submissions, RFPs, underwriting files, and proposal data for accuracy and completeness; resolve broker discrepancies; negotiate with stop-loss markets; prepare applications and renewal notices; maintain quote qualifications; and coordinate account issuance. The role also involves managing a profitable book of business, collaborating with brokers, clients, third-party administrators, and internal teams, and delivering accurate, timely customer service.

Own retention and expansion for a segment of smaller video businesses. Design scalable coaching programs, run group sessions and webinars, advise customers on pricing, offers, funnels, email, and retention, identify churn risks through data analysis, and build repeatable playbooks. Feed customer insights back to Product and Success while influencing revenue outcomes in an evolving, first-of-its-kind role.

Coordinate domestic and international corporate travel, including airfare, lodging, ground transportation, group itineraries, and urgent changes. Support employees with Concur Travel and Concur Expense, provide training, troubleshoot issues, maintain travel documentation, and ensure policy compliance. Manage vendor relationships, negotiate rates and agreements, support travel reporting and reconciliation, and improve travel processes, costs, and traveler experience while handling confidential information.

Own the contractor-experience roadmap for 360Finance, a point-of-sale financing platform. Define product strategy, KPIs, and priorities; lead initiatives from onboarding through financing and document signing; create PRDs; partner with engineering, design, operations, and account management; run A/B tests; build Heap analytics dashboards; improve UX and contractor adoption; and prototype AI-powered solutions using tools such as Claude and Cursor.

The HR Generalist manages payroll records and reviews, employee onboarding, benefits administration, personnel records, employment documents, employee HR inquiries, performance management support, and HR compliance activities. The role partners with Finance and benefit providers, supports managers and employees, and maintains accurate HR systems and processes in a fast-paced SaaS startup environment.

Develop, customize, test, deploy, and enhance LabWare LIMS solutions. Implement ELN, Charge Manager, Enhanced Visual Workflows, and Plate Manager modules; configure instrument interfaces; develop prototypes, analysis, and reporting features; troubleshoot technical issues; and optimize LIMS configurations while collaborating with clients and cross-functional teams remotely.

Lead project management and Scrum Master activities for data and analytics initiatives, including ETL, data conversion, data warehousing, and MDM. Facilitate agile ceremonies, track progress in JIRA, remove roadblocks, manage risks and resources, monitor quality and timelines, and support technical team development. Partner with cross-functional stakeholders, communicate with technical and non-technical audiences, and blend agile with traditional project management practices. SAFe implementation experience is preferred.

Manage the full sales cycle for SMB and mid-market cybersecurity and SaaS accounts, from lead generation through closing. Engage CEOs, CTOs, and IT directors, position cloud networking and security solutions, manage multiple opportunities, and meet sales quotas. Use CRM data and sales tools to optimize outreach, collaborate with internal teams, develop MSSP and VAR partnerships, and stay informed on cybersecurity, SaaS, and networking trends.

Drive top-of-funnel cross-sell pipeline from existing enterprise clients through account research, signal-based prioritization, personalized multichannel outreach, and qualified meeting creation. Partner with Sales, Marketing, Client Success, and Business Development teams, maintain accurate CRM pipeline records, and deliver well-prepared handoffs to enterprise sellers. The role requires strong communication, consultative prospecting, organization, independence, and willingness to travel less than 10%.