Top Tech Jobs & Startup Jobs in NYC, NY

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Senior Business Systems Analyst to define requirements for agent-facing servicing applications, design integrations/APIs with core banking systems, translate needs into user stories and acceptance criteria, improve agent workflows and productivity, and identify AI/ML opportunities for fraud detection, automation, and operational analytics. Supports testing, validation, and releases.

Leads engineering for Noodle’s EDge Product Suite by guiding architecture, technology choices, AI and agentic system implementation, software quality, cloud scalability, and serverless infrastructure. The role mentors and manages engineers, supports hiring and resource allocation, collaborates on product prioritization, establishes engineering standards, audits technology processes, and oversees complex projects from planning through implementation.

The Catalog & Metadata Librarian creates, maintains, and quality-controls bibliographic records and metadata for print, electronic, and digital resources. Responsibilities include original and copy cataloging, applying classification and subject headings, maintaining electronic resource links, correcting database records, supporting the institutional repository, troubleshooting discovery issues, and collaborating with acquisitions, electronic resources, and public services teams.

Manage strategic corporate and financial customer relationships, driving renewals, retention, cross-selling, greenfield sales, and revenue growth. Develop proposals, negotiate licenses and contracts, maintain sales pipelines and forecasts in Dynamics 365, report performance, monitor market intelligence, participate in industry events, and collaborate across teams. The role also mentors junior staff and contributes to renewal strategies, customer satisfaction, and continuous business development improvement.

Drive enterprise new business across assigned institutional customer segments, from prospecting through close. Build sales pipelines, manage CRM activity, meet revenue quotas, sell digital asset products and services, secure event sponsorships, attend conferences, and collaborate cross-functionally to improve sales effectiveness.

Own full-cycle recruiting for sales roles across multiple regions, partnering with hiring leaders on sourcing, assessment, interviews, compensation communication, offers, and closing. Maintain candidate pipelines and ATS data, provide hiring insights and reports, resolve bottlenecks, and improve recruiting workflows. The role also supports headcount planning and broader corporate talent acquisition initiatives in a remote, fast-paced environment.

Owns the U.S. rollout of NewGen’s global marketing plan, adapting campaigns and messaging for the U.S. market. Responsibilities include performance reporting, PR agency coordination, event planning, business development research, lead identification, and collaboration with U.S. and U.K. stakeholders. The role supports brand visibility, client engagement, and growth while translating social, creator, and cultural insights into measurable marketing outcomes.

Leads Darktrace’s enterprise analytics function, governing key SaaS business metrics, building reporting and self-service analytics capabilities, and delivering executive insights. The role partners with Finance, Sales Operations, Product, Engineering, Data, and executive leadership; develops enterprise data products; applies AI-enabled analytics, automation, Agile, and SDLC practices; and builds a high-performing team of analysts, BI professionals, and analytics engineers. It also ensures metric integrity, auditability, transparency, and public-company governance standards.

Provides high-quality support to B2B fintech clients by troubleshooting inquiries, resolving complex issues, collaborating with Operations and Engineering, and escalating bugs. Owns client communication and issue resolution, maintains training and documentation, converts recurring problems into product feedback, and mentors junior support staff. The role is primarily onsite in New York City, with select Boston opportunities.