Top Tech Jobs & Startup Jobs in NYC, NY

Provides frontline customer support for ACD software through phone, email, and chat. Troubleshoots and reproduces software issues, guides customers through solutions, documents cases in support platforms, manages escalations, and maintains customer communication through resolution. Partners with Product and Technology teams, identifies recurring issues, supports knowledge improvements, and participates in training. The role is fully remote and requires reliable attendance during assigned support hours.

Owns end-to-end creative production across concurrent experiential programs, managing graphics grids, asset libraries, timelines, approvals, proofs, quality control, print and fabrication vendors, swag production, budgets, freelancers, and onsite installation checks. The role ensures creative assets are on brand, on spec, on time, and within budget while improving production systems and coordinating internal teams, clients, contractors, and vendors.

Build and operate large-scale data acquisition systems, including web crawlers, distributed processing platforms, backend services, data pipelines, and asynchronous workloads. Improve ingestion reliability, scalability, observability, fault tolerance, and data quality. Collaborate with data product and engineering teams to develop data products, design schemas and pipelines, and deliver resilient systems in a remote-first environment.

Build and deploy data integrations, AI-powered workflows, and internal tools. Responsibilities include connecting APIs and databases, improving data quality, implementing validation and monitoring, developing retrieval and automation applications, translating business needs into deliverables, deploying production solutions, documenting systems, and transferring knowledge to internal teams.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Own a strategic territory and drive enterprise new-logo acquisition from prospecting through closing. Build C-level relationships, execute account-based campaigns with Marketing, close $250K+ deals, develop recurring revenue, manage CRM pipelines, and collaborate with internal teams to expand accounts. The role is remote and includes occasional travel of up to 30% for client meetings and industry events.

Remote freelance translator and editor responsible for Serbian-to-English and English-to-Serbian translation and editing of official documents, including vital records, legal documents, certificates, and academic transcripts. The role requires accuracy, confidentiality, strong formatting, adherence to client instructions, and rapid one-to-two-day turnaround when needed. Candidates must be U.S. citizens residing in the United States, proficient in Serbian and English, able to work independently, and willing to complete a Tier 1 background investigation.

Leads global OEM sales strategy for TyrFil, owning revenue, margin, growth, pricing, forecasting, and strategic account plans. Builds executive relationships, wins new OEM platform opportunities, negotiates multi-year agreements, and manages complex commercialization pursuits. Partners with Engineering, Procurement, Operations, Finance, and Product Management while mentoring sales professionals and resolving customer issues. The role is fully remote but requires extensive domestic and international travel, including frequent visits to OEM, dealer, distributor, and end-user locations.

Provides strategic compensation consulting to leaders, including market pricing, job evaluation, salary structures, internal equity, pay-compression analysis, and incentive programs. Leads complex compensation projects, develops models and recommendations, maintains compensation data and systems, supports compliance audits, coordinates survey vendors, and provides guidance to compensation team members.

Leads strategy and execution of B2B demand generation programs for a SaaS public safety technology portfolio. Owns campaigns, marketing automation, CRM usage, content, webinars, pipeline growth, budgets, KPIs, reporting, and ROI optimization. Partners with Sales, Product, and Customer Success on positioning, launches, enablement, and market expansion. Mentors colleagues and leads complex cross-functional initiatives while ensuring CJIS security compliance.