Top Tech Jobs & Startup Jobs in NYC, NY

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Supports institutional customers through onboarding, training, adoption, engagement, and renewal preparation. Manages customer questions, usage monitoring, reporting, account records, and follow-up while triaging learner and educator support requests. Coordinates with Sales, Marketing, Product, and Support to resolve issues, gather feedback, identify expansion opportunities, and improve retention. Uses CRM and approved AI tools for documentation, summaries, and routine account administration.

Creates, edits, and manages technical marketing content across blogs, websites, social media, email, advertisements, press releases, and multimedia channels. Develops content strategies and calendars, researches complex topics, coordinates vendors and freelancers, monitors content performance, conducts interviews, and maintains website content. The role requires strong writing, editing, research, technical comprehension, project management, and collaboration skills.

Own renewals and recovery of stalled enrollments by running outreach, calls, campaigns, and appointments. Build renewal cadences, scripts, and recovery processes. Analyze customer data to identify churn drivers and drive fixes with product, pricing, and partner teams. Act as the voice of the customer in cross-functional renewals work.

Install, configure, upgrade, and optimize Axway API Management solutions across cloud, Linux, Kubernetes, Docker, and high-availability environments. Manage databases, API deployments, security integrations, monitoring, governance, and AI workflow integrations. Conduct interoperability testing, improve platform stability, and provide client training and mentorship. Support enterprise API governance across multi-cloud environments using Axway Amplify products.

Provides high-volume client support for prenatal diagnostic test orders by obtaining missing information, managing follow-up queues, documenting communications in CRM and LIMS systems, updating order data, resolving inquiries, and coordinating with laboratory, sales, billing, and support teams. The role also identifies workflow issues and supports process improvements.

Serve as the CEO’s executive assistant and developing Chief of Staff. Manage complex calendars, inboxes, travel, personal operations, expenses, vendors, and confidential communications. Convert ideas into projects, track accountability, support meetings and partnerships, and build SOPs and workflows using project-management and AI tools. The role requires high ownership, discretion, excellent writing, advanced international travel planning, and the ability to manage both business and personal priorities.

Manages the full lifecycle of company publications, including document workflows, reviews, revisions, status tracking, distribution, archival, and regulatory compliance. Supports regional teams with electronic flight bag documentation, provides technical support to eMan users, resolves system issues, recommends process improvements, and assists with migration to a global document control platform. Requires strong organization, attention to detail, communication, IT, and Microsoft Office and Adobe Acrobat skills.

Drives business development and revenue growth by building executive relationships, creating opportunities, managing sales pipelines, shaping tailored solutions, leading pursuits through contract close, and expanding newly acquired accounts. Oversees forecasting, pricing, margins, proposals, client onboarding, and early delivery engagement while collaborating with internal practice teams and innovation partners across marketing, customer engagement, technology, and experience design.

Manage Microsoft Dynamics 365 CRM implementations and website development projects from initiation through completion. Responsibilities include project planning, budgeting, timeline management, cross-functional coordination, risk and compliance oversight, data analysis, executive reporting, stakeholder meetings, requirements gathering, documentation, and user training. The role requires experience with enterprise IT implementations, integrations, data migrations, Agile and Waterfall methodologies, and secure government or regulated environments.