Top Tech Jobs & Startup Jobs in NYC, NY

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Leads GAF’s Automation & Controls organization, overseeing team operations, capital planning, budgets, manufacturing systems, engineering practices, project delivery, documentation, safety, and continuous improvement. The role partners with engineering, IT, operations, vendors, and manufacturing facilities to modernize controls systems and optimize production across multiple locations. It manages direct reports and requires extensive manufacturing and automation leadership experience, with 60% travel.

Own technical wins for strategic enterprise sales, partnering with Account Executives to discover customer needs and develop production-ready solutions. Build proofs of concept, demonstrations, prototype AI agents, and supporting tools while engaging AI teams, data platform teams, and enterprise architects. Apply hands-on experience with LLMs, agents, data science, machine learning, or data engineering to explain how agents retrieve data and use business context.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Owns stop-loss risk evaluation and proposal management for self-funded healthcare cases. Reviews claims, census, and plan design; prepares RFPs and submissions; manages carrier relationships; compares quotes; advises sales on case strategy; and builds repeatable quoting tools and processes. Partners with sales, brokers, finance, and actuarial teams while coaching junior sales support staff.

Own the California and Nevada territory by developing dealer and rental-store relationships, opening accounts, expanding existing business, presenting and negotiating solutions, closing sales, managing customer issues, sharing market insights, and maintaining the CRM pipeline. The role requires heavy equipment and rubber track knowledge, independent territory management, strong communication, and approximately 50% travel.

Manage and grow strategic retail accounts by building buyer relationships, executing joint business plans, expanding distribution, managing promotions and trade spend, forecasting sales, and coordinating cross-functionally to drive profitable growth and improve on-shelf velocity.

Lead a strategic accounts sales team, owning revenue performance, forecasting, pipeline management, hiring, coaching, and development of Account Executives. Manage major enterprise opportunities, build executive customer relationships, partner cross-functionally, and improve sales processes and operating practices. The role requires extensive quota-carrying technology sales experience, enterprise selling expertise, and people management experience.

Quota-carrying enterprise sales executive responsible for developing strategic national accounts and closing complex SAP consulting, migration, and managed-services engagements. Owns the full sales cycle, strategic account planning, executive negotiations, pipeline management, and multi-year deal structures. Positions AI-enabled managed services and SAP S/4HANA transformation solutions while collaborating with SAP and cloud partners. Requires substantial enterprise sales experience, technical fluency, executive presence, and 30–50% travel.

Build and operate full-stack features across database, API, and front-end layers using Ruby on Rails. Own complex problems end to end, modernize legacy systems, design durable APIs, improve reliability and developer productivity, and participate in production support. Collaborate with product and engineering teams, document technical decisions, mentor peers, and contribute to architecture, code reviews, and on-call operations. The role also involves using modern developer tooling and working on scalable fleet and service-management software.