Top Tech Jobs & Startup Jobs in NYC, NY

Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Design and operate scalable, secure, highly available AWS infrastructure for a revenue management platform. Build infrastructure automation, CI/CD tooling, monitoring, and developer tools; advise on architecture, improve reliability and security, troubleshoot 24/7 incidents, lead root cause analyses, support AI-enabled DevOps workflows, and mentor engineers. The role participates in a weekly on-call rotation and is remote in the US or Canada.

Administer Windows Server, IIS, Azure, Active Directory, and Kubernetes environments across production and nonproduction systems. Respond to incidents, participate in on-call support, maintain backups and certificates, manage monitoring and alerts, and support production deployments. Validate release readiness, maintain rollback plans, document procedures, and contribute to post-incident reviews. Automate repetitive tasks, support infrastructure-as-code initiatives, and collaborate with DevOps, QA, and engineering teams on platform modernization and reliability.

Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

Conduct outbound prospecting through cold calls and personalized outreach, research and prioritize target accounts, engage HSE, Procurement, and Operations stakeholders, qualify prospects, and book discovery calls. Maintain accurate Salesforce records, deliver qualified opportunities to Sales, collaborate with Marketing, use AI-assisted prospecting tools, and improve messaging and outreach processes.

Conduct open-ended research on markets, companies, products, funding, competitors, technologies, people, and regulations. Transform findings into clear, sourced matrices, briefs, landscape maps, and one-pagers with actionable points of view. Use AI tools and lightweight scripts or scrapers to accelerate research, manage multiple shifting requests, and communicate concise conclusions to leadership.

Oversee the production and publishing of multiple PC and console game projects from development through release. Manage schedules, milestones, roadmaps, budgets, backlogs, submissions, approvals, QA, localization, metadata, pricing, and distribution. Coordinate internal teams, external studios, license partners, IP owners, and publishing service providers while identifying blockers and ensuring timely, high-quality launches.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Own the enterprise architecture vision for scalable, high-performance, cost-efficient multi-tenant SaaS systems. Lead AWS cloud optimization, distributed data and AI infrastructure, architectural governance, and Architecture Review Council activities. Guide engineering teams on microservices, event-driven systems, automation, and cloud-native practices while driving GenAI adoption across the software lifecycle. Build prototypes, establish architectural standards, optimize total cost of ownership, and mentor technical leaders.

Leads worldwide sales transformation through strategic planning, revenue intelligence, fiscal and capacity planning, AI-enabled workflow modernization, and cross-functional execution. The role partners with senior commercial leaders to identify growth opportunities, improve productivity, guide investments, establish governance, and translate data-driven insights into measurable business outcomes.