Top Tech Jobs & Startup Jobs in NYC, NY

Build and evolve OpenRouter’s public REST API, TypeScript and Python SDKs, Agent SDK, CLI, documentation, examples, and starter repositories. Own developer-facing product surfaces, improve API ergonomics and agent compatibility, and collaborate with DevRel, Product, and Platform teams to expand the developer ecosystem. The role requires strong API and SDK design judgment, autonomy, written communication, and experience shipping widely used developer products.

Lead and coach a team of 10+ Implementation Managers while personally managing approximately 10 customer implementations. Own onboarding metrics, develop scalable playbooks and tooling, improve time-to-value and customer satisfaction, support strategic escalations, hire and train team members, and partner with Product and Engineering to improve self-service onboarding.

Own nationwide insurance rate and form filings across all 50 states, including preparing filing packages, coordinating with carrier partners and actuaries, responding to regulator objections, tracking approvals, and implementing approved forms in the underwriting platform. Draft and revise policy forms and endorsements, maintain filing libraries, ensure issued policies match filed content, and resolve underwriting and policy issuance questions across teams.

Manage a portfolio of North American brands, building relationships, improving onboarding, driving account growth, selling retail media and marketing offerings, conducting performance reviews, and resolving support issues. Maintain accurate CRM pipelines, identify retention risks, automate workflows with AI, host in-store support sessions, and coordinate New York brand events. The role requires onsite work in SoHo at least three days weekly, plus occasional evenings and weekends.

Resolve Tier 1–3 customer support requests, troubleshoot technical issues, manage escalations, and maintain strong customer satisfaction. Create documentation and knowledge-base resources, analyze support trends, and improve Zendesk workflows, macros, automations, and reporting. Collaborate with Customer Success, Implementation, Product, Engineering, and Operations teams while supporting onboarding, training, product adoption, and scalable support processes.

Supports internal teams by identifying workflow bottlenecks, building AI-enabled apps in HERE Studio, organizing tools into Supertabs, and training users. The intern gathers feedback, iterates on solutions, documents reusable workflows, and creates enablement materials such as walkthroughs, guides, and FAQs. The role requires cross-functional communication, technical aptitude, workflow design skills, and interest in enterprise software or AI.

Manage Laura Mercier’s global organic social strategy, including content calendar planning, creative briefings, platform-specific content production, community engagement, social listening, analytics, and performance reporting. Partner with brand marketing, influencer/PR, creative teams, agencies, and content studios to develop culturally relevant content, leverage creators and UGC, support shoots, optimize platform performance, and align social storytelling with brand and business priorities.

Oversees daily NYC business unit office operations, supervises administrative staff, manages supplies and events, and supports office executives. Responsibilities include calendar and travel coordination, correspondence, expense reporting, confidential information management, meeting facilitation, training coordination, document preparation, and staff coaching. The role requires balancing office management and executive assistant duties while maintaining an organized, productive, and inclusive workplace.

Investigate customer workflow failures using logs, browser tools, APIs, and code; implement and verify fixes; build custom integrations and production software; support customer onboarding; and translate technical issues into clear explanations. The role combines software engineering with customer-facing problem solving, occasional travel, and collaboration with Customer Success. Candidates should have strong programming foundations, web technology knowledge, adaptability across complex systems, curiosity, and excellent communication skills.

Supervises Billing Coordinators and supports firmwide legal billing operations. Responsibilities include coaching staff, managing schedules and timecards, monitoring assigned bills and deadlines, auditing billing exceptions, supporting billing attorneys and assistants, assisting with training, and maintaining individual billing assignments. The role requires strong legal billing, accounting, communication, organizational, analytical, and team-management skills in a fast-paced law firm environment.