Top Tech Jobs & Startup Jobs in NYC, NY

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Recruit and onboard HR consultancies, benefits brokers, system integrators, and agencies across the Americas. Responsibilities include prospecting, managing the partner pipeline, building relationships, communicating program value, supporting campaigns and events, collaborating with channel and technology partner teams, coordinating onboarding, and tracking recruitment results.

Own and grow a portfolio of enterprise customers by identifying expansion opportunities, selling new modules and users, coordinating cross-functional teams, maintaining account plans and forecasts, engaging executives, and closing multi-stakeholder deals with 10-20% travel.

Research and recommend investments across categories, asset classes, and deal types. Build market maps, analyze companies and competitive landscapes, track technology trends, source target companies, conduct diligence, and present evidence-backed recommendations to senior leadership. The role also establishes Learneo’s market intelligence function, including investment scorecards and repeatable evaluation processes.

Own post-sale relationships for major brands, ensuring client satisfaction, retention, campaign performance, and account growth. Manage campaign launches, coordinate internal teams, address customer requests, maintain product expertise, and deliver performance reporting and QBR presentations. The role requires adtech or agency experience, online advertising campaign management, client-facing communication, data analysis, organization, and strong problem-solving skills.

Own DocSend customer-facing product experiences from discovery through launch and iteration. Define product strategy, prioritize customer problems, guide Engineering and Design, evaluate quantitative and qualitative insights, establish success measures, and drive foundational improvements, AI-powered workflows, and multi-product experiences across Dropbox and DocSend.

Generate qualified sales pipeline through outbound prospecting, inbound lead follow-up, personalized email, phone, and LinkedIn outreach. Research healthcare provider accounts, identify stakeholders, conduct discovery and qualification calls, maintain CRM data, and partner with Account Executives. The role also helps develop outbound playbooks, improve AI-driven campaigns, follow up after events, and establish scalable SDR processes.

Lead Skillsoft’s analyst relations strategy, building relationships with Gartner, IDC, Forrester, and other industry analysts. Plan briefings and engagement programs, develop messaging and executive materials, coordinate cross-functional stakeholders, manage inquiries and RFPs, monitor analyst coverage and sentiment, and use competitive intelligence to guide product, marketing, and go-to-market strategy. Drive positioning in analyst evaluations, amplify endorsements across marketing and sales channels, and track program KPIs.

Lead Arcadia’s technical recruiting function by developing hiring strategy, scalable recruiting systems, sourcing pipelines, recruiting metrics, and candidate experience. Partner with Engineering, Data, Product, and Analytics leaders to improve hiring quality and speed. Coach hiring teams, mentor recruiters, leverage AI and recruiting technology, strengthen employer branding, and deliver measurable improvements across technical talent acquisition.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.