Top Tech Jobs & Startup Jobs in NYC, NY

Manage and grow a regional team of presales Solutions Engineers while serving as a player-coach. Responsibilities include recruiting, mentoring, executive sponsorship, customer discovery, demonstrations, workshops, technical validations, account planning, pipeline development, and quarterly target ownership. The role partners with Sales, Marketing, Customer Experience, Product Management, and Engineering to drive Grafana adoption, influence the product roadmap, support customer success, and exceed regional financial goals.

Build and own Grafana’s experimentation platform across a TypeScript and React frontend and Go backend. Develop experiment configuration, metrics, instrumentation, statistical analysis, feature-flag integrations, observability connections, and AI-assisted workflows. Partner with data scientists, engineers, analysts, and product stakeholders to evolve the internal tool into a customer-facing product. Responsibilities include production operations, on-call support, technical mentorship, architecture documentation, and improving scalability, reliability, and developer adoption.

Design and lead development of scalable, reliable backend services and distributed systems for Grafana Enterprise using Go. Architect APIs and service contracts, improve platform scalability, security, multi-tenancy, and observability, and collaborate with product, UX, frontend teams, and enterprise customers. Own systems through production operations, participate in on-call rotations, contribute to open source, and hire and mentor engineers while driving technical and engineering-process improvements.

Manage enterprise customer success by guiding product integrations, troubleshooting support issues, prioritizing engineering requests, creating documentation and training materials, and ensuring customers achieve strong results. The role requires understanding organizational stakeholders, aligning priorities, communicating effectively, and continuously improving the integration and customer experience.

Own the end-to-end design, delivery, operation, and improvement of high-traffic Python backend services powering search, autocomplete, browse, recommendations, and public configuration APIs. Responsibilities include API evolution, distributed systems architecture, performance and reliability improvements, observability, incident response, code review, mentoring, and cross-functional collaboration. The role involves on-call ownership, scalable service design, backward compatibility, and leading small engineering initiatives.

Supports sales and marketing by translating customer requirements into technical solutions, customized product demonstrations, solution designs, scoping documents, and RFI/RFP responses. Collaborates with sales, product, engineering, and marketing teams, provides product and competitive feedback, supports lead generation, maintains product expertise, and nurtures customer relationships. The role also requires updating sales systems and traveling for territory coverage, trade shows, prospect meetings, and partnership engagements.

Sell Vitruvi enterprise software solutions to generate new business, grow revenue, acquire customers, and achieve quota. Build strategic target-account plans, identify and engage decision-makers, uncover customer business problems, conduct discovery, communicate product value, advance sales opportunities, and maintain accurate CRM records in HubSpot. The role requires enterprise SaaS sales or consulting experience, strong relationship-building and communication skills, and the ability to meet business targets.

Own creative strategy for DTC acquisition across multiple products and customer segments. Conduct customer research, develop direct-response angles, hooks, scripts, and visual formats, and create sprint plans for writers, creators, editors, and production. Evaluate Meta advertising performance using acquisition and engagement metrics, expand profitable winners, discover new growth opportunities, and maintain a diversified creative portfolio. Coach creative teams and use AI tools to improve research, ideation, scripting, and execution.

Close new B2B accounts, personally onboard clients, manage account performance, and grow revenue through reloads, upselling, cross-selling, referrals, and improved retention. Conduct virtual discovery meetings, demos, screenshare training, follow-ups, and account optimization. Maintain accurate CRM records, monitor client behavior, address churn risks, forecast revenue, and report weekly account growth.

Prospect and qualify insurance agents, agencies, and other lead buyers through outbound calls, inbound follow-up, email, SMS, and virtual meetings. Schedule and confirm qualified meetings for Account Executives, maintain accurate CRM records, build targeted prospect lists, meet activity and conversion targets, and provide market feedback to sales and marketing leadership. The role requires high-volume phone outreach, strong communication, coachability, resilience, and comfort learning CRM, dialing, and email tools.

Supports daily customer support operations through employee supervision, scheduling, workflow management, KPI monitoring, CRM administration, and service quality oversight. Handles escalated customer concerns involving refunds, billing disputes, payments, and financial resolutions. Coaches employees and team leads, conducts root cause analysis, recommends operational improvements, coordinates cross-functional issue resolution, and acts for the Operations Manager when needed.

Supports BaaS fraud risk oversight by monitoring fraud events, conducting low- and medium-risk reviews, identifying policy gaps, tracking investigations, and escalating concerns. Analyzes trends, prepares management reports and recommendations, advises FinTech partners, maintains audit-ready GRC records and fraud procedures, and supports AI and automation initiatives. Requires knowledge of banking regulations, fraud analysis, GRC platforms, and effective communication with internal teams and partners.

Manage and grow sales across a Salt Lake City territory by developing contractor, builder, distributor, and commercial relationships. Achieve sales targets, execute market-development programs, provide product and installation training, manage pricing and contracts, analyze sales performance, maintain CRM activity, support jobsite commissioning, resolve customer and warranty issues, and collaborate with engineering on product concerns. The role requires extensive territory travel, strong presentation and negotiation skills, and construction-products industry expertise.

Manages sales growth across Northern Texas by developing contractor, builder, distributor, and commercial accounts. Achieves territory targets, executes market development programs, conducts product and installation training, manages pricing and contracts, supports supply-chain relationships, and uses CRM tools to track sales activities. The role also performs jobsite visits, assists with system commissioning, resolves customer and warranty issues, analyzes sales reports, prepares forecasts and market summaries, and coordinates with engineering on product-performance concerns. Travel within the territory is required up to 75%.

Manage sales growth and market development across a Southern Louisiana territory. Build relationships with builders, plumbers, contractors, distributors, and strategic accounts; achieve sales targets; execute pricing, promotional, and conversion programs; conduct product training and jobsite visits; manage CRM activity, forecasts, reporting, contracts, and field issues; and support product performance resolution. Travel comprises approximately 40%–75% of the role.

Provide high-volume customer support, meet SLAs, resolve customer issues, onboard properties, and assist operations teams. The role involves improving building processes, identifying problems, enforcing parking rules when needed, and coordinating towing services. Candidates must work independently, multitask effectively, use support tools and AI, and be flexible for evening, weekend, and variable shifts.

Owns commercial and relationship management for existing customers, driving renewals, retention, expansions, cross-sell, and upsell. Develops account strategies, manages opportunities and forecasts in Salesforce, leads consultative sales motions, monitors account health and churn risk, communicates product value, and coordinates internal teams to resolve escalations and support customer adoption.

Analyzes historical and projected financial results, performs variance analysis, updates forecasts, supports budgeting and strategic planning, and develops financial models in Anaplan. The role consolidates companywide reporting, manages source data queries, prepares performance reports, conducts ad hoc analyses, and provides recommendations for financial plans, acquisitions, cost analysis, and operating forecasts.

Own the strategy, roadmap, discovery, delivery, launch, and measurement of AI-powered automation products for lending workflows. Lead Communication Agent and Doc Agent initiatives, partnering with engineering, data science, design, compliance, legal, security, sales, and marketing. Define outcomes, requirements, model metrics, human-in-the-loop processes, regulatory alignment, customer feedback loops, and post-launch performance monitoring.