Top Tech Jobs & Startup Jobs in NYC, NY

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Sell Optro's audit, risk, ESG, and InfoSec SaaS to large public and private organizations. Manage full sales cycle with emphasis on net-new business, build pipeline, engage C-level stakeholders, demo solutions, co-create business cases, close deals above $1M annual quota, collaborate with SDRs, implementation, and partners, and travel for client meetings and events (~25-30%).

Design, scale, and administer Optro's global compensation and total rewards programs, including salary structures, pay bands, merit/bonus/equity cycles, incentive plan design, benchmarking, analytics, compliance, and enablement. Partner with People, Finance, and leaders to align compensation with business goals and support global growth and pay equity.

Plan and implement Generative Engine Optimization to personalize content, analyze user behavior, run A/B and multivariate tests, perform SERP and attribution analysis, refine personas, improve UX, and measure CTR, time-on-page, and conversion metrics to reduce bounce rates.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead and own Ping's internal IAM architecture and roadmap for WIAM and CIAM. Design, implement, operate, and improve identity platforms (SSO, MFA, federation, provisioning), define role/access models, troubleshoot complex auth and provisioning issues, drive governance and access reviews, maintain lab/test environments, and partner with product, IT, security, HR, and engineering to adopt new Ping capabilities.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Serve as a technical review resource across multiple client pods, reviewing complex individual (1040) returns (multi-K-1s), pass-through entity returns, and occasional trusts. Mentor preparers, support pod leaders to ensure accuracy and consistency, and optionally provide advisory support as needed.

The Director of Customer & Consumer Insights leads the insights function to inform brand, growth, and product strategies through data-driven understanding, overseeing research initiatives and guiding cross-functional partnerships to align consumer insights with business impact.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Provide Linux systems administration and support cloud infrastructure (AWS), automate builds and CI/CD pipelines, troubleshoot applications and scripts, provision/configure resources, optimize performance, document processes, and promote cloud best practices across teams.