Top Tech Jobs & Startup Jobs in NYC, NY

Lead design, development, testing, and support of cloud-native full-stack features using .NET backends and Angular frontends. Build microservices, containerized deployments on AKS, integrate AI/ML models, improve reliability and scalability, mentor engineers, run architecture reviews, and support production operations and incident retrospectives.

Lead the CSOC by overseeing detection, incident response, and SOC operations; act as technical escalation point; improve SIEM-driven detection, playbooks, automation, and metrics to reduce MTTD/MTTR.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

The Partner Acceleration Executive develops and scales relationships with Global System Integrators, drives revenue growth, and ensures collaboration across partner activities to align with company strategies.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Sell Optro's audit, risk, ESG, and InfoSec SaaS to large public and private organizations. Manage full sales cycle with emphasis on net-new business, build pipeline, engage C-level stakeholders, demo solutions, co-create business cases, close deals above $1M annual quota, collaborate with SDRs, implementation, and partners, and travel for client meetings and events (~25-30%).

Design, scale, and administer Optro's global compensation and total rewards programs, including salary structures, pay bands, merit/bonus/equity cycles, incentive plan design, benchmarking, analytics, compliance, and enablement. Partner with People, Finance, and leaders to align compensation with business goals and support global growth and pay equity.

Plan and implement Generative Engine Optimization to personalize content, analyze user behavior, run A/B and multivariate tests, perform SERP and attribution analysis, refine personas, improve UX, and measure CTR, time-on-page, and conversion metrics to reduce bounce rates.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Serve as a technical review resource across multiple client pods, reviewing complex individual (1040) returns (multi-K-1s), pass-through entity returns, and occasional trusts. Mentor preparers, support pod leaders to ensure accuracy and consistency, and optionally provide advisory support as needed.

The Director of Customer & Consumer Insights leads the insights function to inform brand, growth, and product strategies through data-driven understanding, overseeing research initiatives and guiding cross-functional partnerships to align consumer insights with business impact.