Top Tech Jobs & Startup Jobs in NYC, NY

Lead Help Scout’s global People function in a fully remote, scaling B2B SaaS company. Own the employee lifecycle, talent strategy, compensation, organizational design, performance management, engagement, retention, remote-work systems, and People analytics. Partner with executives and hiring managers to align People programs with business strategy, strengthen culture, and scale effectively. Introduce an AI-informed approach to People practices while establishing clear planning, prioritization, and execution rhythms.

Leads strategy, architecture, deployment, security, and support for operational technology infrastructure across manufacturing facilities. Manages industrial networks, plant-floor connectivity, smart manufacturing systems, PLC, HMI, SCADA, MES, IIoT, and edge platforms. Partners with IT, engineering, maintenance, automation, and cybersecurity teams to maintain secure, reliable production operations. Responsibilities include infrastructure roadmaps, projects, budgets, vendors, staff leadership, monitoring, incident response, vulnerability remediation, disaster recovery, and asset lifecycle management.

Creates high-performing digital content for demand generation and YouTube campaigns, including carousels, static images, and templated social videos. Uses Canva, Figma, and Adobe Creative Suite to adapt assets across formats and aspect ratios. Analyzes creative performance, develops new visual concepts, follows brand guidelines, and collaborates with copywriters, creative teams, and clients. Maintains organized files, meets deadlines and budgets, and supports efficient creative workflows in a remote environment.

Develops FAA-aligned flight test plans for advanced aerospace systems, defining test objectives, procedures, instrumentation, data requirements, and pass/fail criteria. Partners with engineering, safety, operations, certification teams, and FAA representatives to support test readiness reviews and certification findings. The role also contributes to safety risk management, test execution, documentation, lessons learned, and process improvements for ground and flight testing.

Build and scale foundational services, APIs, pipelines, and distributed systems for an AI-powered SMS marketing platform. Own backend systems, improve scalability, reliability, modularity, and observability, and collaborate with engineering, data, product, and go-to-market teams. Use AI-first development practices, contribute to AI integration strategy, reduce technical debt, and support high-scale customer workloads across AWS and Kubernetes.

Develops and improves manufacturing processes, workflows, standard operating procedures, work instructions, routings, bills of materials, and production fixtures. Maintains SAP manufacturing data, supports make-or-buy and supplier decisions, analyzes process improvement opportunities, and coordinates engineering changes and new product transfers. Advises design, purchasing, quality, and production teams on manufacturing methods, costs, materials, and technical documentation. Travel to other plants for introductions and transfers may last up to eight consecutive weeks.

Leads iRobot’s direct-to-consumer and Amazon sales across the Americas, owning revenue, profitability, market share, customer growth, channel execution, and digital commerce performance. Manages a 4–5-person team, drives planning and promotional strategies, oversees merchandising, inventory, advertising, customer experience, and launches, and coordinates cross-functional and global digital commerce initiatives. The role requires substantial North American e-commerce leadership, Amazon and Shopify expertise, analytics, negotiation, and commercial strategy experience.

Manage assigned B2B customer accounts, serving as the primary contact and trusted advisor. Build relationships, drive product adoption and satisfaction, manage renewals, reduce retention risks, and identify upsell and cross-sell opportunities. Coordinate with internal teams, monitor account health and usage metrics, conduct business reviews, resolve issues, and maintain accurate CRM records. The role requires strong communication, negotiation, problem-solving, and relationship management skills.

Own strategic healthcare customer accounts, building executive relationships and driving onboarding, adoption, retention, renewals, expansion, and upsell opportunities. Develop customer success plans, monitor health metrics, conduct business reviews, lead training, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Marketing, and Support while mentoring junior team members and influencing customer success strategy.

Develops, organizes, audits, and maintains internal and external customer experience content, including Salesforce knowledge bases, guides, macros, communications, and self-service resources. Partners with Training, Quality, Operations, Product, Marketing, and Legal teams to ensure accurate, accessible, searchable, and brand-aligned content. Manages content requests, supports feature and campaign updates, optimizes knowledge-base performance, and reports improvement opportunities to CX leadership.