Top Tech Jobs & Startup Jobs in NYC, NY

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Forecasts contact volume, capacity, and staffing for a virtual healthcare clinic. Monitors real-time queues, adherence, service levels, and intraday risks; combines multiple data sources to create staffing recommendations and reporting. Uses AI and LLM tools to test and improve forecasts, while accounting for clinician licensing constraints. Requires contact center WFM experience, strong Excel skills, analytical communication, and comfort working remotely with required equipment and connectivity.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Manage a portfolio of SaaS customers, driving retention, renewals, upsells, cross-sells, and professional services sales. Build strategic account plans, engage executive stakeholders, maintain CRM forecasting, conduct account reviews, resolve escalations, and advocate for customer needs. Collaborate with sales, product, support, services, and marketing teams while analyzing account health and documenting best practices.

Lead infrastructure and DevOps strategy, team development, cloud architecture, Infrastructure as Code, CI/CD, automation, reliability, scalability, cost optimization, and security for production SaaS applications. Manage AWS and GCP environments, establish Terraform and Ansible standards, implement deployment and rollback automation, apply AI to operational workflows, and improve observability, incident response, disaster recovery, and engineering productivity.

Leads and scales the BDR team and pipeline generation function. Establishes processes, metrics, reporting, forecasts, outreach quality assurance, and outbound and inbound programs. Coaches, mentors, recruits, and onboards BDR talent while remaining hands-on with prospecting and sales activities. Partners with sales, marketing, product, and regional leaders to improve revenue performance, team development, and customer value.

Provides technical support to customers through phone and email, manages and prioritizes support cases, tracks resolutions, and maintains customer satisfaction metrics. Supports sales, study management, marketing, and QA activities while developing expertise in Medrio’s SaaS platform and clinical research industry. The role includes structured onboarding, progressive responsibility, and collaboration with internal teams.

Own web design projects from creative direction through final execution, creating responsive, accessible, conversion-focused digital experiences. Develop Figma systems, components, prototypes, wireframes, and high-fidelity designs; collaborate with developers, strategists, project managers, clients, and designers; present and defend design decisions; incorporate feedback; and apply AI and emerging tools to improve creative workflows.

Drive revenue growth through channel partners and distributors, grow SMB accounts, generate pipeline, support marketing campaigns, and manage partner relationships. The role requires outbound communication, partner business planning, CRM usage, cross-functional collaboration, analytical problem-solving, and occasional travel.

Own SwipeSimple’s public presence across industry content, online communities, social channels, events, partner communications, employer branding, and product launches. Create useful content for SMB owners and channel partners, manage multiple social accounts, build relationships with creators and associations, coordinate trade show marketing, gather customer reviews, and support campaigns across direct, brand, partner, and product channels.