Top Tech Jobs & Startup Jobs in NYC, NY

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Lead the creation and growth of Madrivo’s Agency Services division, focusing on enterprise insurance clients. Develop the go-to-market strategy, personally sell and close high-value managed media service contracts, build C-suite relationships, and establish scalable sales methodologies, proposals, KPIs, and playbooks. Initially operating as an individual contributor, this leader will validate the business model, expand client portfolios, and eventually build and manage a sales team.

Own and evolve B2B SaaS product experiences for corporate wellness programs. Responsibilities include product strategy and roadmap development, discovery, user research, competitive analysis, feature prioritization, requirements definition, lifecycle management, launches, KPI tracking, and cross-functional collaboration with Engineering, Design, Marketing, Sales, and Customer Success.

Owns functional safety certification, standards compliance, safety lifecycle gates, safety cases, certification body relationships, safety manuals, subsystem data packs, regulatory monitoring, and field modification impact analysis. The role serves as the named Functional Safety Manager, evaluates evidence against IEC and ISO standards, supports customer conformity files, and independently challenges safety analyses across autonomous machinery products.

Manages multiple healthcare improvement initiatives across timelines, budgets, workstreams, risks, deliverables, and stakeholder relationships. Coordinates Medical Affairs, Legal, compliance, health systems, professional societies, research institutes, and other partners. Tracks spending and milestones, supports governance meetings, synthesizes performance data, maintains project dashboards and collaboration tools, conducts landscape analyses, and identifies process improvements. Requires healthcare systems knowledge, quality improvement exposure, and CRO or pharma project management experience.

Own project-level accounting, invoice coding and allocations, project financing draw packages, reconciliations, reporting, month-end close, audits, and process improvements. Collaborate with Finance, Accounts Payable, Development, Construction, Operations, and Procurement across a multi-entity organization while ensuring accurate reporting and GAAP compliance.

Lead digital product strategy and Product Owner activities for federal government modernization projects. Develop product visions, roadmaps, success metrics, requirements, user stories, and prioritized backlogs. Partner with clients, project managers, architects, designers, and engineering teams to deliver Drupal, cloud, and web products within contractual constraints. Lead discovery, research synthesis, Agile ceremonies, stakeholder workshops, and feature validation while identifying opportunities for AI and large language model capabilities.

Build and maintain full-stack software for startup clients, including backend services, frontend experiences, new features, redesigns, bug fixes, and product improvements. Collaborate daily with product managers, designers, and engineers in a distributed, agile environment. Take ownership across the technology stack, write clean maintainable code, contribute to client missions, and support team growth and knowledge sharing.

Leads insurance sales and service operations in a contact center environment. Oversees frontline leaders, performance metrics, staffing, quality, sales, profitability, budgets, client relationships, employee development, recruiting, training, and operational improvements. Analyzes performance data, manages resources and projects, coordinates policy and process changes, and ensures strong customer experiences while meeting business objectives.

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.