Top Tech Jobs & Startup Jobs in NYC, NY

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Engineer and operate secure, highly available enterprise middleware platforms, primarily IBM MQ, WebSphere, and Tomcat. Responsibilities include architecture, administration, upgrades, disaster recovery, performance tuning, troubleshooting, automation, monitoring, incident root-cause analysis, and production support. The role collaborates with application, infrastructure, cloud, cybersecurity, compliance, network, and operations teams to deliver resilient middleware solutions and modernization initiatives.

Leads HR Generalists and Employee Relations Specialists, overseeing employee support, investigations, escalations, service standards, triage, metrics, process optimization, and compliance. The role develops scalable HR and ER frameworks, allocates resources, manages complex cases, shares organizational insights, and drives continuous improvement while partnering with HRBPs and centers of excellence. It requires significant HR experience, people leadership, process design expertise, and strong operational judgment.

Lead UX strategy for complex mobile and digital products, developing design systems, style guides, and documented UX processes. Partner with researchers, product managers, engineers, creative teams, and leadership to understand rider needs, present concepts, and improve experiences through user testing and feedback. Champion user-centered design, accessibility, quality control, and consistent experiences across transportation platforms and signage.

Monitors foreclosure timelines, compliance, investor requirements, exception reports, legal expenses, bidding instructions, and litigation-related loan portfolios. Serves as an escalation contact for associates, attorneys, and internal departments; performs quality control, reviews assigned loans, supports audits, updates procedures, and trains team members. Requires default servicing experience, strong analytical and communication skills, and knowledge of mortgage products and foreclosure regulations.

Supervises daily shelter shift operations, staffing, client safety, programming, regulatory compliance, documentation, security, and emergency response. Maintains confidentiality, coordinates client orientation and care activities, manages equipment and medications, resolves conflicts, and prepares reports for management and funders. The role may also conduct client intake and assessments, provide direct services during staffing shortages, and address community concerns.

Supports media planning and campaign execution by gathering marketplace and audience data, monitoring placements, validating Nielsen metrics, preparing reports, coordinating campaign logistics, researching discrepancies, and identifying optimization opportunities. The role collaborates across planning, activation, analytics, and account teams while developing expertise in media channels, planning tools, and strategic analysis.

Leads North American finance, overseeing reporting integrity, forecasting, financial controls, compliance, cash, collections, and regional P&L performance. Partners with Sales, GTM, RevOps, Customer Success, FP&A, and external advisers on commissions, pricing, revenue risk, tax compliance, and commercial decisions. Builds scalable finance processes, KPIs, controls, and reporting frameworks while providing accurate, decision-ready insights to regional and global leadership.

Partner with sales teams on enterprise, channel, and commercial opportunities. Deliver product demonstrations, technical presentations, evaluations, pilots, proofs of concept, and proofs of value. Translate platform capabilities into security and business outcomes, advise customers and partners, contribute to proposals and account strategy, enable channel partners, and collaborate with Product, Engineering, Customer Success, and Channel teams.

Develop customer-specific AI solutions for consequential business decisions. Investigate internal and public information, evaluate evidence, identify uncertainty, and design reliable AI workflows. Work directly with customers to understand needs, prototype solutions, test them with users, and improve their usefulness. Translate successful workflows into repeatable product capabilities while partnering with engineers on integrations and missing technical functionality.