Top Tech Jobs & Startup Jobs in NYC, NY

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Supports product messaging, content production, sales enablement, and go-to-market execution for HVAC, plumbing, and electrical product launches. Translates technical information into contractor-focused messaging, produces AI-assisted marketing content, maintains launch assets, tracks performance metrics, and coordinates cross-functional deliverables. The role is execution-focused and develops greater strategic ownership over time under manager guidance.

Leads Rocket Software’s global growth marketing organization, setting strategy and accountability for pipeline, bookings, expansion, and revenue. Oversees ABM, analytics, performance, insights, and MarTech through senior functional leaders; partners with Sales, Product, Customer Success, and Revenue Operations on enterprise go-to-market initiatives. Drives AI adoption, agent-enabled marketing workflows, buyer intelligence, personalization, performance measurement, and investment decisions while advising executives and developing a globally distributed organization.

Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Leads recruiting program portfolios spanning internal mobility, talent branding, process improvement, contingent workforce management, and ATS change adoption. Owns planning, governance, stakeholder alignment, communications, training, measurement, and continuous improvement. Partners cross-functionally with Talent Acquisition, HR, IT, Finance, Legal, Marketing, vendors, and business leaders to improve recruiting efficiency, candidate experience, and program outcomes while influencing without direct authority.

Leads company-wide FP&A, including budgeting, forecasting, long-range planning, financial modeling, consolidated reporting, KPI dashboards, variance analysis, and SaaS metric analysis. Partners with executives and cross-functional leaders on pricing, revenue growth, performance targets, and strategic decisions. Builds scalable processes, improves forecasting accuracy, develops executive and investor communications, and leads a high-performing FP&A team.

Owns day-to-day Zoho CRM administration, including user management, automations, integrations, data integrity, and process documentation. Supports pipeline management, forecasting, quota tracking, deal approvals, lead routing, territory assignments, and post-sale handoffs. Builds sales dashboards and recurring reports, analyzes KPIs and trends, and recommends process improvements. Partners with marketing, finance, customer success, and sales leadership on CRM workflows, reporting, onboarding, and operational coordination.

Owns go-to-market strategy and enablement for Global Systems Integrators. Develops partner-specific positioning, joint value propositions, solution briefs, battlecards, playbooks, training, and certification content. Supports co-marketing, demand generation, and pipeline growth through GSI channels while representing partner requirements internally. Measures partner-sourced pipeline, content usage, and enablement adoption. The role requires hands-on product marketing experience in B2B SaaS or cybersecurity, strong GSI expertise, technical storytelling skills, and cross-functional collaboration.

Manages paid search, paid social, and programmatic display campaigns across multiple clients. Responsibilities include developing strategies, optimizing budgets and bids, analyzing performance and down-funnel data, integrating offline and online customer data, preparing reports, collaborating with creative and account teams, identifying growth opportunities, and presenting insights to clients. The role also requires staying current on AI, advertising platforms, and emerging digital marketing trends.