Top Tech Jobs & Startup Jobs in NYC, NY

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Own strategic post-implementation customer relationships for SoundStack Marketplace. Manage account health, retention, renewals, expansion, and recurring revenue while coordinating with technical, sales, product, support, engineering, and marketplace teams. Lead quarterly business reviews using revenue, audience, targeting, and market-trend insights. Develop client-specific marketing collateral, maintain publisher directories, and update AI knowledge-base and sales-enablement materials.

Provides bookkeeping, payroll, invoicing, account reconciliation, monthly reporting, budgeting, financial analysis, and administrative support for mission-driven clients. The Associate maintains accurate financial records, supports financial platforms and processes, assists with special projects, and builds strong client relationships through proactive communication. This is a fully remote role serving clients across the continental United States.

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Design, productionize, and scale machine learning and optimization models, pipelines, libraries, and deployment platforms. Partner with data scientists, engineers, product managers, and business stakeholders to deliver ML capabilities, personalization systems, and reusable end-to-end workflows. Establish ML engineering best practices, troubleshoot data pipelines, mentor junior professionals, and help define BetterHelp’s ML platform strategy.

Lead and scale marketing operations across two brands: manage martech stack, lead lifecycle, automation, reporting, and cross-functional projects. Build scalable systems, improve lead routing and attribution, drive operational excellence, and deliver analytics to inform executive decision-making.

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Develop advanced, interactive L3/L4 eLearning experiences using Articulate Storyline 360, including scenarios, branching, simulations, animation, and custom web interactions. Translate storyboards into polished learning products, apply UI/UX and visual design principles, ensure WCAG accessibility and SCORM/LMS compatibility, conduct comprehensive QA, troubleshoot technical challenges, and independently collaborate with creative and project teams. AI, automation, multimedia, and additional design software experience are valued.

Leads global finance strategy and operating models for international market expansion. Oversees finance readiness, interim market leadership, controllership, accounting, reporting, SOX controls, governance, service providers, and transitions to local or outsourced teams. Partners with Accounting, SEC Reporting, Tax, Treasury, Legal, HR, FP&A, auditors, and executives to establish compliant, scalable processes across multiple jurisdictions.

Performs OTDR testing and non-destructive inspections on fiber optic cables and mechanical components. Identifies faults, interprets schematics, analyzes test data, troubleshoots network issues, conducts quality inspections, maintains testing and calibration records, and follows ASME standards and safety protocols. Uses hand tools and equipment for assembly and repair while supporting reliable, high-quality communication infrastructure.