Top Tech Jobs & Startup Jobs in NYC, NY

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Leads enterprise network deployment and switch refresh projects across data centers and remote offices. Designs and implements routing, switching, SDA, spine-leaf, VXLAN, and LISP solutions; troubleshoots complex network issues; and develops deployment strategies, documentation, and configurations. Mentors engineers, collaborates with project teams and clients, researches networking technologies, and supports infrastructure modernization.

Leads consumer insights across Driven Brands by designing and managing qualitative and quantitative research, analyzing feedback and market trends, overseeing brand health surveys, and translating findings into actionable recommendations. Partners with marketing, operations, customer experience, brand, product, and strategy teams to inform brand strategy, customer experience, marketing decisions, and business priorities. Manages research vendors, develops executive-ready presentations, and advocates for consumer perspectives in enterprise decision-making.

Senior or Staff Frontend Engineer responsible for developing scalable, high-performance web applications, shaping frontend architecture, mentoring engineers, and leading cross-functional feature delivery. The role requires modern JavaScript and TypeScript expertise, strong UI system design, API integration, debugging, and technical documentation skills. The engineer will also promote AI-assisted and agentic development practices, collaborate with product and backend teams, and build intuitive healthcare payment interfaces.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.

Lead Irth’s global enterprise compliance program across regulatory obligations, corporate governance, privacy, anti-corruption, AI governance, information security frameworks, and customer compliance requirements. Establish policies, controls, risk assessments, audits, training, reporting, and compliance infrastructure across multiple jurisdictions. Own SOC 2 and related attestations, coordinate cross-functional compliance activities, advise executives, and build scalable processes supporting growth and enterprise risk management.

Generate qualified sales opportunities through outbound and inbound prospecting, including cold calls, personalized emails, LinkedIn outreach, and account research. Qualify prospects, schedule discovery meetings, maintain accurate CRM records, track activity metrics, and collaborate with Sales and Marketing. The role represents Authenticom at relevant industry events and offers a career path toward enterprise account executive positions.