Top Tech Jobs & Startup Jobs in NYC, NY

Onboard and support Global Edge ERP customers through implementation, go-live, training, and post-implementation support. Develop implementation plans, document workflows and requirements, coordinate internal teams and partners, monitor project progress, resolve issues, and provide business consulting. The role includes delivering online and on-site training, preparing customer materials, supporting process improvements, and ensuring implementations are completed on time and within budget.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Lead customer support, product characterization, high-speed electro-optical test setup development, measurement automation, and data analysis for optical ICs and silicon photonics products. The role coordinates testing across global sites, manages equipment and vendors, supports customer design-ins, presents results, and supervises junior applications engineers.

Own technical customer engagements for Grafana Labs, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, hands-on enablement, evaluations, and customer education. Provide product feedback, communicate competitive insights, and create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales experience, communication, judgment, collaboration, and the ability to work independently with international teams in a remote environment.

Design and optimize AI conversation systems, including specialized subagents, routing and delegation workflows, prompt strategies, context management, and structured agent contracts. Diagnose conversational issues through transcript analysis, build prototypes using APIs and light coding, develop RAG and fine-tuning workflows, and create multimodal prompting strategies. Train colleagues and AI agents while documenting practices and leading initiatives in conversational AI.

Investigates and assesses insider threats involving data misuse, intellectual property theft, fraud, cybersecurity incidents, foreign influence, and other risks. Responsibilities include evidence preservation, interviews, technical evidence analysis, risk assessments, case documentation, mitigation recommendations, reporting, stakeholder briefings, and collaboration with Security, Cybersecurity, HR, Legal, Compliance, and law enforcement. The role also supports insider threat program development, policies, training, audits, and occasional domestic and international investigations.

Drive outbound sales growth in grocery and convenience retail through high-volume phone, email, and LinkedIn prospecting. Research target accounts, qualify prospects, book meetings for account executives, maintain accurate HubSpot CRM records, and provide market feedback on objections, competitors, and messaging. The role requires consistent follow-up, resilience, strong organization, data-driven prioritization, and approximately 150 cold calls per day, with travel for conferences and client visits about three times annually.

Lead end-to-end Epic and EHR integrations for healthcare SaaS customers, translating clinical workflows into technical requirements, data mappings, and deployment plans. Coordinate partner IT, clinical, vendor, Product, Engineering, and Customer Success teams through discovery, testing, launch, and optimization. Develop scalable integration playbooks, documentation, success measures, and client-facing solution materials while resolving technical obstacles and ensuring secure, reliable clinical data exchange.

Supports cybersecurity across the software development lifecycle for a federal TAK product center. Responsibilities include SOC monitoring, log analysis, threat detection, vulnerability assessments, incident response, threat analysis, security documentation, policy development, and NIST/FISMA compliance assessments. The role requires collaboration with development and site reliability teams, Security+ certification, an active T5 investigation, and willingness to work in a federal or DoD environment.

Supports implementation and technical support for EMR interfaces that automate electronic orders and results. Leads development, testing, troubleshooting, deployment, and documentation of interoperability solutions between the company and external healthcare providers. Assesses data sources, scopes projects, performs data transformations, administers Mirth interfaces, writes SQL queries, supports production systems, trains teammates, and communicates with clients.