Top Tech Jobs & Startup Jobs in NYC, NY

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Own the HR platform product strategy, roadmap, and lifecycle from ideation through launch. Drive company-level business outcomes by partnering with design, engineering, revenue, and customers. Translate complex ideas into executable projects, conduct user research, analyze quantitative data, and deliver software that improves workforce management for farms and agricultural workers.

Manage technology and SaaS procurement during a temporary parental-leave coverage assignment. Responsibilities include contract renewals and negotiations, vendor management, stakeholder coordination, procurement tracking, vendor evaluations, SaaS governance, cost optimization, risk escalation, and transition documentation. The role partners with Finance, IT, Security, Legal, Privacy, budget owners, and vendors while maintaining established procurement processes and business continuity.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Designs, develops, and maintains Boomi AtomSphere integration solutions across ERP, CRM, and other enterprise systems. Configures connectors, manages APIs, maps and transforms data, and monitors and optimizes middleware workflows. Ensures scalability, performance, security, and compliance while collaborating with cross-functional teams, documenting processes, troubleshooting issues, and providing knowledge transfer.

Analyzes and reconciles carrier commission data, membership information, payments, statements, and system discrepancies. Collaborates with internal and external teams to resolve issues, supports Finance close and SOX audits, prepares recurring reports, and identifies process and workflow improvements. Requires strong Excel skills, attention to detail, deadline management, and preferably experience with insurance or healthcare commissions and Tableau.

Own product direction for an enterprise AI platform, including requirements, roadmap, acceptance criteria, scope, and stage-gate processes. Translate customer and stakeholder needs into prioritized, testable requirements; manage trade-offs among value, velocity, leverage, and technical risk; and partner with engineering on delivery decisions. Recruit design partners, validate customer needs, document decisions, communicate with executives and clients, and maintain disciplined delivery across multiple product teams.

Manage execution of high-volume international shipments across sea, air, and road. Oversee shipping documentation, coordinate freight forwarders and customs, monitor shipments, resolve disruptions, optimize logistics workflows and costs, ensure regulatory compliance, maintain reporting, and align inventory and shipping with sales and production.

The Open Source Engineer will expand LanceDB's integration with big data systems, manage dataset operations, and enhance open-source community efforts.

Coordinates concurrent federal, state, and commercial projects by tracking timelines, budgets, deliverables, invoices, labor hours, correspondence, meetings, and action items. Supports recruiting, onboarding, offboarding, access and badging for cleared personnel, document control, contract metrics, and past performance reporting. Requires federal contracting knowledge, IT program support experience, project management platform proficiency, and an active Secret clearance or higher.